21 Jan 2022
From a system that doesn’t support people with any vulnerabilities, including those with a disability, to a growing sense that we’ve run out of time, both consumers and health staff want a plan forward rather than crisis management.
The key themes you raised during HCQ’s Thursday evening online Coffee & Connect session and other online engagement included:
• Access to care and care for COVID patients
• Testing
• Vaccinations
• On-going health concerns (not COVID-related)
• Long COVID
• Be open and transparent
Read the full summary here >
19 Jan 2022
Health consumers and carers identify key issues and give suggestions of key actions. Issues include:
- Consumers online today were very worried. They feel like there is no plan.
- They are very worried that people are going to die unnecessarily because there is no plan.
- Current consumer experiences shared today include being unable to get food or medications in rural and remote areas.
- Consumers want knowledge but underpinning this knowledge and information, they want reassurance that the government has got a plan particularly now so close to the peak.
<Click here to read more>
19 Jan 2022
Health Consumes Queensland wants to know how you are going living with COVID. If you have stories or information you wish to share, please use this form. We have created it so that you can share things with us at a time that is convenient for you.
Information you share with us will be gathered anonymously and shared with relevant Queensland Health leads and others in the health system to inform them of the barriers consumers face and the support they need.
Complete this online form and we will check it regularly.
<Click here to go to the online form>
24 Nov 2015
Supporting Queensland consumers and health services to partner for better health outcomes:PDF
A health system that places health consumers and carers at the heart of the system in a true partnership with those who provide the care is the driving force for Health Consumers Queensland and the Queensland Government.
On Tuesday 24th November, Minister for Health and Minister for Ambulance Services, The Honorable Cameron Dick will officially open the new office of Queensland’s peak health consumer organisation, Health Consumers Queensland.
“We fund and support Health Consumers Queensland because we believe it’s good for the health system and health consumers for Queenslanders to have a strong voice in how Queensland’s health services are delivered,” said Mr Dick.
“The importance of the valuable partnership between Queensland Health and Health Consumers Queensland allows consumers to participate in the planning of health services and the development of health policy leading to health services that better meet the needs of the community.
“Health Consumers Queensland is a place Queensland Health staff can look to for advice, training and support in developing their consumer and community engagement strategies.
“It has skilled, knowledgeable staff to provide training and consultation.
“There is a growing body of evidence that engagement with health consumers is essential in lifting outcomes for patients and in improving community health overall,” said Mr Dick.
The Government has committed three years funding to the organisation to enable increasing numbers of health consumers and families to have a real say in how public health services are planned and delivered.
Health Consumers Queensland General Manager, Melissa Fox said everyday health consumers, carers and their families are providing input into service delivery and design through avenues such as patient feedback and complaints processes, or as members of consumer advisory committees and as independent consumer representatives. “Our role is to take that involvement to the next level by developing the skills of those wanting to have a voice and we will do that through training and skills development programs, and maximizing opportunities for consumer representation at all levels of the health system.”
“We are also working with the Hospitals and Health Services (HHS) to identify their needs in relation to staff training and providing strategic advice on effective consumer partnership.”
Melissa has seen first-hand from her own consumer representative roles, how valuable the partnerships between consumers and clinicians are in creating healthier people and communities. “We are working towards consumers being recognised and valued as leaders in health decision-making for their own healthcare as well as at a policy and systems level.”
Health Consumers Queensland Network member and carer representative Jan Kealton believes many people would like to speak out but do not believe they have the skills to do so effectively. “As members of Health Consumers Queensland, we have easier access to training and resources, and can play a much greater collaborative role in ensuring our health services are designed and delivered to better meet the needs of our community and ensure the best possible outcomes.“
“It’s wonderful that, with this overt support, more of us can be empowered to take greater responsibility for our own health outcomes and those of our families.“
The launch will be held at Health Consumers Queensland’s office at 9.00am, Tuesday 24th November on Level 9, 217 George Street, Brisbane.
Health Consumers Queensland is a not-for-profit organisation and a registered health promotion charity.
ENDS
Media contacts: Andrew Fraser (Minister’s office) or news@health.qld.gov.au
Melissa Fox 0404 882 716 or 3012 9090 (Health Consumers Queensland)
