How do you make your ward the most popular in the hospital? Getting to know the end user is a good start, according to Kelsie Dummett.
Kelsie is one of the founding members of Mater Youth Consultancy, Mater Hospital’s initiative to design better services for patients making the transition from paediatric care to adult health services. Mater Youth Consultancy (MYC) was founded in 2013 in recognition of the poorer health outcomes for people in those transition years.
As the Manager of the Mater Young Adult Health Centre (MAYHC), Greg McGahan, explained, this 16 to 25 year age group need support for more than just their physical health problems. In order to fully engage in their health care, young people need holistic emotional and educational support.
Occupying the building formerly housing the Mater Children’s Hospital, the Mater Young Adult Health Centre was designed hand-in-hand with young people from the start. MYHC worked closely with Mater Youth Consultancy, a group of 14 young people, some of whom had lived experiences of health care, some local students, and also a small group from the local refugee community.