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For consumer representatives


There are a range of useful resources for consumers and carers in the role of consumer representatives available online. Please email us if you find other resources you think we should consider adding here.

Health Consumers Queensland

Other Information & Resources:

The Australian Commission on Safety and Quality in Healthcare have developed a number of Standards which hospitals are accredited against. Here you will find

National Safety and Quality in Healthcare Services Fact Sheets

Five fact sheets have been developed to support health service organisation’s improve their health literacy environment. The next version of the National Safety and Quality in Health Services Standards has a greater emphasis on partnerships with consumers and embedding health literacy into an organisation’s systems and processes. The following fact sheets link staff working in quality improvement to a range of tools and examples to help plan improvements to the organisation’s health literacy environment.

  • Fact sheet 1: an introduction to improving health literacy in your organisation
  • Fact sheet 2: making health literacy part of your policies and processes
  • Fact sheet 3: making way-finding easier
  • Fact sheet 4: writing health information for consumers
  • Fact sheet 5: supporting staff to meet health literacy needs.

The fact sheets are available to download from the ACSQHC website