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For consumer representatives

Training and Networking


We offer training programs to support emerging and current consumer and carer representatives, as well as health staff.

If you have any ideas on areas you would like more training please contact us


Networking with other consumer representatives is an important way to share experiences and ideas and to feel supported in the work you do. Health Consumers Queensland will be hosting networking events – the details are on our Training Calendar.

Networking sessions 2017

Our meetings for 2017 will be held  in the Brisbane Square Library. The Community Meeting Room is accessible, has a hearing loop, and is larger than our training room. We’re interested in your feedback on this new venue.

Community meeting room, Brisbane Square Library

266 George St

Ground level

Brisbane, QLD 4000

These regular networking sessions are a chance for health consumers and carers working together with health services and organisations to share learnings and support each other.

2017 sessions

Thursday 19 October 2017

Brisbane Square Library 6.00 pm – 8.00 pm

Consumer partnerships working to improve services for young people with severe and complex mental illness

Join us to hear Jeannine Kimber and Katherine Moodie discuss their experiences as consumer and carer representatives on the Barrett Adolescent Centre Commission of Enquiry Steering Committee.

Read Jeannine and Katherine’s profiles >

The Departments of Health and Education, and health consumers and carers, have partnered in the co-design of a new bed-based service for young people with severe and complex mental illness. This process includes detailed design, model of service and integrated educational/vocational services.

Jeannine and Katherine have been involved in this process since the early days, and will reflect on their personal experiences as consumer/carer representatives in the project. Some of their key learnings include:

  • the importance of fostering relationships when dealing with people from all levels of government
  • finding new and innovative ways to communicate
  • how to encourage others to look beyond the bureaucratic process and focus on outcomes that have genuine meaning for individuals and families.

Trigger warning: Potential participants should note that a video made by people with lived experience of mental health issues will be shown in this session. It contains frank discussion of anxiety, depression and suicidal thoughts as well as descriptions of self harm.

Register to attend >

Wednesday 6 December
3.30 pm – 5.30 pm


Consumer training: Fundamentals of partnering with consumers

We will be offering our consumer training sessions again in 2018.


Training via Webinar

We will continue to offer webinar training throughout 2018. Please stay in touch with upcoming sessions via our eAlerts.

New to webinars? Request a copy of Beginner’s Guide to Webinars via