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For health consumers & carers

Complaints and feedback

Every health service has a feedback process you can follow if you are unhappy with the care you have received.

Complaints are an important way for services to identify how to improve and prevent the same issues happening again.

Positive feedback can also be an effective way to ensure that services know the type of care that the community wants and values.

All services provide a variety of ways you can provide feedback, whether in person, in writing, over the phone or on the internet.

It is best to provide your feedback as soon as possible and to the health service you attended.

If you are unhappy with how a complaint has been handled by a health service in Queensland, you can apply to the Office of the Health Ombudsman for further assistance.

About the Office of the Health Ombudsman

The Office of the Health Ombudsman (OHO) is Queensland’s health service complaints agency. If you have a complaint about a health service provider or a health service provided to you, a family member or someone in your care, you can contact the OHO.

Before making a complaint, try talking with your health service provider, as this is often the quickest and easiest way to address your concerns or fix a problem. If you are not satisfied with their response, or you’re not comfortable talking with them directly, contact the OHO.

Complaints about health services are very important, as they can identify areas for improvement, stop the same problems happening again and help to make health services better for all Queenslanders.

For more information visit
Call: 133 OHO (133 646)
Write: PO Box 13281 Brisbane Qld 4003
Online complaint: