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Consumer rights are protected in the Queensland Health system. These rights are outlined in the Australian Charter of Health Care Rights.
Australian Charter of Health Care Rights
The Australian Charter of Health Care Rights was adopted by all states in 2008. It provides consumers, carers and health service providers with a shared understanding of patient rights.
If you feel as though these rights have not been followed in the care that you have received, or you are unhappy with your health care treatment you have the right to complain.
Every health service has a complaints process you can follow if you are unhappy with the care you have received. For more information please see the complaints and feedback section.
For more information on the Australian Charter of Health Care Rights click here.
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