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For health providers

Graduate Certificate in Consumer and Community Engagement

We have partnered with the Health Issues Centre in Victoria to provide the Graduate Certificate in Consumer and Community Engagement course that has been tailored for Queensland.

This four-day course is aligned with the NSQHS – Standard 2 and is for staff working in health services and other health-related organisations. It is designed for quality managers, clinical team leaders, consumer engagement coordinators and staff, government officers and others seeking training and national accreditation.

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Course details

This course provides staff with the skills and knowledge to work collaboratively in a range of settings to provide strategic consumer engagement services to:

  • consumers
  • health services and their staff
  • government and non-government bodies.

Candidates may enter the qualification if they can demonstrate that they have completed a Degree, Advanced Diploma or Diploma in a health consumer related field, or have five years relevant work experience in a health consumer-related area.

No further dates will be offered throughout 2019.

Dates for 2020 will be advertised as soon as possible.

The advanced course in Consumer Engagement consists of four units:

  1. Manage operations within a consumer and community engagement framework (Competency code GCCCMO801B)
  2. Support consumer and community engagement planning (Competency code GCCCEP802B)
  3. Lead the implementation of organisational consumer and community engagement (Competency code GCCCLI803B)
  4. Manage and develop systems and structures for consumer and community engagement (Competency code GCCCSS804B)



Upon successful completion of the course, participants will be competent to:


  • evaluate best practice for consumer engagement in health to inform policy and practice in their own work
  • recommend evidence-based best practice improvements to the current consumer engagement practice of an organisation
  • operate within community development, consumer engagement and/or health promotion principles
  • work effectively within a social inclusion framework and with diversity in the community
  • evaluate the capacity of an organisation to meet legal and reporting requirements in relation to consumer engagement
  • develop/review the consumer engagement plan of an organisation
  • promote consumer leadership within an organisation
  • develop effective consumer leadership within an organisation
  • engage the organisation with key external stakeholders relevant to consumer engagement
  • seek funding for consumer-led initiatives
  • design processes to evaluate a consumer engagement plan
  • implement consumer engagement in an organisation


  • facilitate the professional development and training of staff in consumer engagement
  • manage the learning and development of consumers in consumer engagement
  • manage partnerships with key external stakeholders and networks
  • manage systems for the recruitment and management of consumers
  • involve consumers in staff selection, interviews, appraisals and training
  • encourage the conduct of research into consumer engagement
  • review consumer engagement systems and structures of an organisation
  • manage the effective operation of a Consumer Advisory Committee/Group (CAC/CAG) in an organisation
  • design and implement community consultations and needs assessments for an organisation
  • administer the establishment and maintenance of a consumer register in an organisation
  • improve the consumer health information systems and strategies of an organisation.


Training Program Fees

The fee is $2,860 including gst per student

If you require any assistance, or have any additional questions please contact Michael Taylor at Health Consumers Queensland via or 07 3012 9090.

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