RSVP by 5pm, Monday 21 September 2020

Across the world, the hospitals that provide the highest quality care, are the ones that report information on their performance to the public.

The Inform My Care website aims to increase information available to the public about public and private health services and residential aged care facilities to improve transparency and drive improvements in Queensland’s health system. The Inform My Care website will provide consumers with additional interactive supportive information to make better decisions when it comes to their, or their families, healthcare choices.

Up to 15 consumers are invited to participate in one of four user testing and optimisation sessions for the Queensland Health Inform My Care website. 

Background

The Health Transparency Act 2019 (the Act) was passed by the Queensland Parliament on 28 November 2019 and commenced on 1 March 2020.  The Act provides a standalone legislative framework to collect and publish quality and safety information from public and private health facilities and residential care information from public and private residential aged care facilities (RACFs) in Queensland.

Queensland Health has progressed the development of a robust, data driven web system that will collect, transform and report a wide range of information and data on a public facing website called Inform My Care.  The last phase in the development of Inform My Care is an optimisation period which will address known issues and improve usability.

Inform My Care is scheduled to launch in April 2021. 

Consumer Opportunity

Consumers have been involved in this project since October 2018 and now it is your opportunity to provide feedback on this stage of the project.

Queensland Health is seeking consumer input on the usability of the Inform My Care web system through participation in a user testing and optimisation session.  

The purpose of the session is to assess how easy the system is to use and provide feedback to improve the overall consumer experience.

Consumer feedback will be used to:

           inform the priorities throughout the optimisation phase to improve consumer experience;

           inform details in online help resources;

           inform priorities for future development of the website.

The session allows consumers access to a live Inform My Care testing website to undertake a guided and self-directed exploration of the site. During this session, it will be important for consumers to understand that the Inform My Care website is still being developed and certain aspects, such as data and descriptions, are for testing purposes only and do not reflect current reporting requirements. 

As Inform My Care is not yet available to the public, all content viewed during this session remain confidential and not for distribution.  A confidentiality agreement must be completed by all consumers who participate in the Inform My Care user testing and optimisation session.

The session will be undertaken remotely using the Microsoft TEAMS platform with Queensland Health staff providing instruction and support. Consumers will be provided up to one and a half hours to explore the site, following an introduction and provision of a user script to follow.  Staff from the Patient Safety and Quality Improvement Service will be available throughout the session to help and support consumers navigate the site and answer questions. 

Consumers will be remunerated $60 for their time.  

 If you would like to participate in a session please RSVP to projects@hcq.org.au  by 5pm, Monday, 21 September 2020 and also confirm your availability to participate at one the following available times:

Friday 9 October 2020

1. 9-10:30am

2. 11-12:30pm

3. 1-2:30pm

4. 3-4:30 pm

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