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A healthcare organisation’s culture – ‘the way we do things around here’ – shapes the behaviour of everyone in the organisation and so affects the quality of care that together they provide (NHS, UK).

Health Consumers Queensland hosted our second Annual Forum on Wednesday 17th and Thursday 18th May 2017. A dynamic mixture of speakers explored the theme “Power and Passion: Culture Change through Consumer Engagement and Partnerships” through keynote sessions, a panel, networking, learning pods and concurrent sessions.

Videos, PowerPoints, and transcripts of all sessions are available here and on the presentation pages.

View the 2017 Annual Forum Report >




Welcome, Mark Tucker-Evans, Board Chair




Welcome to Country, Professor Gracelyn Smallwood



Health Minister’s Address, Hon Cameron Dick




Plenary Session 1

Putting people front and centre: co-designing youth mental health service

Barrett Adolescent Centre Commission of Inquiry Implementation.

Panel discussion including Q&A

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Breakouts 1 to 3


  • Sidestepping tokenism: Building a dynamic mental health consumer group, Wide Bay Partners in Recovery
  • Raising health staff awareness about health literacy issues – the impact of a consumer video on staff perceptions of health literacy, Townsville Hospital and Health Service
  • Outcomes of lived experience sharing in domestic and family violence training, Queensland Health Strategic Policy and Metro North Hospital and Health Service

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Breakouts 7 to 9


  • Communication across cultures with emotional intelligence, Townsville Intercultural Centre
  • Transforming culture: CHQ’s ongoing community and consumer engagement approach, Children’s Health Queensland
  • Be heard: Safe communication @ Redland Hospital, Metro South Hospital and Health Service

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Plenary Session 2

Culture change through consumer engagement and partnerships, Health Consumers Queensland

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Breakouts 4 to 6


  • Life+ Peer navigation for people newly diagnosed with HIV, Queensland Positive People
  • Good Start to Life – Co-designing optimal maternal and infant nutrition resources for and by Maori and Pacific Islanders families living in Queensland, Children’s Health Queensland
  • People with disability – leading individual and systems change, Queenslanders with Disability Network (QDN)

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Breakouts 10 to 12


  • Driving culture change needs many hands on the wheel – the critical role of executives, consumers and dedicated staff in cultivating a culture of Caring Together, Caboolture and Kilcoy Hospitals and Woodford Corrections Health Service
  • Connecting with expectant parents through collaboration with consumers, Metro North Hospital and Health Service
  • Evidence from a systematic literature review, Griffith University in partnership with Metro South Hospital and Health Service

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