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2018 Annual Forum

HCQ Annual Forum 2018 Banner

Royal International Convention Centre, Brisbane

14 & 15 June 2018

The evolution of engagement

What will consumer engagement look like in the future?

Since our inception in 2008, Health Consumers Queensland has seen, and supported an increase in the skills and confidence of health organisations, consumers and carers across the state as they embrace and embed consumer and community engagement into their everyday practice.

This acceleration has been particularly evident in recent years, with consumer engagement evolving more systemically into meaningful partnering that is making significant changes to the way services are designed, delivered and evaluated in health organisations across Queensland.

Good consumer engagement is best cultivated with patience, trust and respect, helping the right partnership to bloom and create the best possible healthcare system for all.

With the implementation in early 2019 of Version 2 of the Australian Commission on Safety and Quality National Standards likely to spur on another growth period for consumer engagement, our 2018 Annual Forum will be an important opportunity to be part of the conversation about meaningful partnering, and how we can all play a part in driving the evolution of consumer engagement.

Download the Program >


Inaugural Health Consumers Queensland Consumer Awards


  • Partnership Award Winner

This category recognises how a service and an organisation have meaningfully partnered with health consumers and carers to collaborate to create that leads to better health outcomes and demonstrates the drive, growth and commitment to ongoing partnerships.

Co-presented with Kirstine Sketcher-Baker, Executive Director, Patient Safety and Quality Improvement Service, Clinical Excellence Division

Awarded to Carolyn Wharton, Partner and Consumer, and Suzanne Michaels, Change Manager, Caboolture Hospital.

Transcript > Q&A Transcript >

  • Consumer Led Award Winner

This category is for demonstrating excellence in contributing to the improvement of consumer and community engagement activities. The Consumer Led Award recognises health consumers and carers who demonstrate drive, growth and commitment to partnering with a health service/organisation to improve health outcomes.

Co-presented with Dr John Wakefield, Deputy Director, Clinical Excellence, Queensland Health (via video)

Awarded to Sue Swinburne

Transcript >