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Annual Forum 2018 Day 1 Presentations

Official Welcome

  • Mark Tucker-Evans, Chair, Health Consumers Queensland

Acknowledgement to Country

  • Aunty Carol Currie

Transcript >


Naomi Poole

Drivers for the evolution of engagement: the revised National Standards, health literacy, and the Charter of Healthcare Rights

  • Naomi Poole, Director, Partnering with Consumers, The Australian Commission on Safety and Quality in Healthcare

Naomi Poole from the Australian Commission on Safety and Quality in Health Care shared how the Commission are driving yet another evolution of engagement, with the revised version of the National Standards (and their additional focus on health literacy) and the Commission’s current review of the Australian Charter of Health Care Rights.

Transcript > Q&A Transcript > Slideshow >


Ian Langdon

The role of the Board and Executive in championing and driving the embedding of consumer and community engagement within the organisation

  • Ian Langdon, Board Chair, Gold Coast Hospital and Health Service

To be truly effective, community engagement requires community representation within the very fabric of the operations of Hospital & Health Services. Engagement needs to be with front line clinicians and not merely with the Board and Executive level. Through such interactions the “lived experiences” of the community will influence not only the models of care but the very culture and tone of an organisation.

Such engagement does not come about through chance, it must be planned, it must be embraced and it must be profiled within and outside of the Hospital and Health Service. Getting the composition, structure and defined role of Consumer Advisory Groups (CAGs) is an important first step towards effective consumer engagement.

Transcript > Q&A Transcript > Slideshow >


Let’s get digital: My Health Record

  • James Wilson, Director, Community Partnerships and Insights, Australian Digital Health Agency
  • Matthew Ames, Co-chair, Australian Digital Health Agency
  • Christine Bain, Gold Coast Primary Health Network
  • Facilitated by Anne Curtis, Health Consumers Queensland

This panel session explored how consumers and carers have been involved in the shaping of the National Digital Health Strategy and how the Australian Digital Health Agency are working with Queensland Primary Health Networks to communicate messages across Queensland about the benefits of My Health Record, and how to understand and manage potential risks.

Transcript > Q&A Transcript > Slideshow >


Personalised Medicine and You

  • Queensland Genomics Health Alliance

Continuing advances in medical science and technology now mean that health care can be tailored to individual patients based on their unique genetic make-up. This is happening in healthcare right now, and will continue at an accelerated rate.

This session by the Queensland Genomics Health Alliance provided a background on genomics in healthcare and discuss the importance of robust consumer engagement to deliver personalised medicine.

Transcript > Q&A Transcript > Slideshow >