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Annual Forum 2018 Day 2 Presentations


Official Welcome

  • Melissa Fox, CEO, Health Consumers Queensland

Acknowledgement to country

  • Adrian Burragubba

Transcript >

Opportunities and gaps: the interface between health and disability under the NDIS

  • Paige Armstrong, CEO, Queenslanders with Disability Network

The National Disability Insurance Scheme (NDIS) is currently transforming the way disability services are funded and delivered. Importantly, in Queensland the scheme will fund much needed services and supports to over 90,000 Queenslanders with disability, 50% of whom will be people currently without any funded disability supports.

However, at a systems level, consumers are identifying some health disability interface issues which are frustrating their access of the NDIS and negatively impacting upon the quality of their support. Both health and disability need to work closely in partnership to make sure participants of the NDIS are being provided the best possible support.

Transcript > Slideshow >

Bridging cultural barriers: Designing breast screening health literacy resources through consumer engagement

BreastScreen Queensland Brisbane Northside Service                                    

  • Anna Voloschenko, Project Officer
  • Rose Karlo, Consumer Representative

The presentation will outline barriers for low participation of women from culturally and linguistically diverse (CALD) backgrounds in breast screening. Through wide consumer engagement with CALD women, some reasons for low participation in breast screening and some solutions were proposed. Taking these proposals and recommendations into account culturally appropriate resources for women from CALD backgrounds were developed.

Words for wellbeing: A partnership approach to improving community health literacy

Redland Hospital, Metro South Hospital and Health Service

  • Kim Guerrera, Librarian
  • Monique Whitewood, Team Leader, Community Program

This presentation will describe the evolution of the Words for Wellbeing (W4W) Project, a new approach to enhancing both mental and physical health literacy in the community.

A three-way partnership was formed between the Redland Hospital Librarian, the Redland City Council Library and the Redland Hospital Consumer Partnership Committee with the aim of providing the public with useful, evidence-based self-help resources recommended by health professionals and organisations directly involved in healthcare.

Transcript > Q&A Transcript >

The Evolution of Consumer Advisory Committees

Central Queensland Hospital and Health Service

  • Steve Williamson, Chief Executive, Central Queensland Hospital and Health Service
  • Raelene Ensby, Consumer Representative

Steve and Raelene will outline how the Central Queensland Hospital and Health Service (CQHealth) Consumer and Community Advisory Committee (CCAC) has evolved since its infancy in 2015. It will focus on how CQHealth CCAC has continually improved and strengthened the partnerships between consumers, carers, the wider community of Central Queensland and CQHealth.

Darling Downs Hospital and Health Service

  • Donna Lucas, Consumer and Community Engagement Officer
  • Jim Madden, Consumer Council representative
  • Russell Bridge, Toowoomba Hospital Consumer Advisory Group representative & Chairperson

 The Darling Downs Hospital and Health Service (DDHHS) is unique, it services 300,000 people from 26 locations across 90,000 square kilometres.  The DDHHS currently has 12 community / consumer advisory groups / networks (CAGs CANs) and a consumer council established in communities across the health service. Some of the CAGs CANs have been established for 10 years and some only recently established.

 Torres and Cape Hospital and Health Service

  • Dr Sean Taylor, Principal Advisor Aboriginal and Torres Strait Islander Health
  • Robert Tamwoy, Consumer Representative
  • William Luthi, Consumer Representative

Sean, Robert and William will showcase the implementation of the Torres and Cape Hospital and Health Service Consumer Advisory Committee (TCHHSCAC) and the progress to date since the inaugural meeting in the Cairns office August 2017. Four consumer members attended the inaugural meeting. To date the committee has 8 members (6 Indigenous and 2 non-Indigenous consumers) who provide ongoing consumer concerns, advice and knowledge to the Torres and Cape Hospital Health Service.

Transcript > Q&A Transcript > Slideshow > Slideshow > Slideshow >

Consumer voices in the media              

Panel facilitated by Melissa Fox, CEO, Health Consumers Queensland

  • Janelle Miles, Health Journalist, The Courier Mail
  • Sean Parnell, Health Editor, The Australian

Health Consumers Queensland CEO Melissa Fox will facilitate a panel discussion with Janelle and Sean and share some examples they have covered that has led to improvement in the Health System. This discussion will also show how consumers can have their issues raised in the media – either local issues or individual experiences which highlight gaps in the system or positive experiences of care that should be replicated across the state.

Transcript >


Get on board

Health Consumers Queensland Board

  • Mark Tucker-Evans, Chair
  • Erin Evans, Director
  • Stephen Russell, Director
  • Rachelle Foreman, Director
  • Gabrielle Quilliam, Director

Mark Tucker-Evans, Chair of Health Consumers Queensland, will lead a conversation with the Board of Health Consumers Queensland. Hear the personal stories that lead our Directors to become passionate advocates for consumer engagement in health systems. Heat the key lessons they’ve learnt during the first ten years of Health Consumers Queensland, and explore their plans and visions for the evolution of consumer partnering.
Transcript > Slideshow >