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News and media releases

Media enquiries: Please call us on 07 3012 9090 or email

For after hours media enquiries please call Melissa Fox on 0404 882 716


Health Consumers Queensland Annual Forum 2018: “The next generation of partnering”

Next year, Health Consumers Queensland’s Annual Forum will be held over two days Thursday 14 until Friday 15 June 2018 at the Royal International Convention Centre, Brisbane with the theme of “The next generation of partnering”.

Health Consumers Queensland’s signature event will have an exciting new two-day format, featuring:

  • Training workshops for health staff and consumers and carers
  • Speed networking
  • Inaugural Health Consumers Queensland’s Consumer Awards Evening
  • A wide range of presentations showcasing Queensland- wide best practice, consumer and community engagement

We look forward to welcoming health consumers and carers, Queensland Health staff, Hospital and Health Service staff, Primary Health Networks, consumer and community organisations, researchers and health leaders from across Queensland to share learnings about “The next generation of partnering”.

Further details, including a program outline, call for abstracts, consumer travel assistance applications and how to register, are coming soon.

For more information email

Pelvic Mesh Implants – Submissions and Support

Women who have had mesh surgically implanted to treat vaginal prolapse or urinary incontinence are invited to respond to this survey from Australia’s state, territory and national peak consumer groups, including Health Consumers Queensland. Your experiences will be vital to inform a joint Senate submission being drafted by our organizations.

(Note that mesh can also be referred to as tape, a sling, or TVT)

This survey is now closed. Health Issues Centre would like to thank all of the women who have bravely shared their experiences of pelvic mesh implants. We will continue working on behalf of all mesh injured women. You can follow updates on .

General information

Information sheet on transvaginal mesh

Story from The Project on transvaginal mesh implants

The Project’s page with further information, links & statements (please note that they currently have the incorrect address listed for the Qld complaints body, the correct address being

Information from the Australian Commission on Safety and Quality in Healthcare

Read more  

Graduate Certificate in Consumer and Community Engagement

We have partnered with the Health Issues Centre in Victoria to provide the Graduate Certificate in Consumer and Community Engagement course that has been tailored for Queensland.

This four-day course is aligned with the NSQHS – Standard 2 and is for staff working in health services and other health-related organisations. It is designed for quality managers, clinical team leaders, consumer engagement coordinators and staff, government officers and others seeking training and national accreditation.

This accredited program will be run over four (4) days on Tuesday 20 June – Wednesday 21 June, and Tuesday 11 July – Wednesday 12 June, 2017.

Each day will run from 9.30am – 4.30pm.

Read More >

Call for Abstracts NOW OPEN

Health Consumers Queensland is pleased to announce the call for abstracts are now open for the 2017 Annual Forum!

We invite presenters to submit abstracts for presentations focusing on the main theme: Power and Passion: Culture change though consumer engagement and partnerships.

Call for Abstracts closes 10 January 2017.

Full abstract guidelines and template can be found here: PDF or Word Document.


< Visit 2017 Forum Page

Media Statement: Supporting Queensland consumers and health services to partner for better health outcomes

Supporting Queensland consumers and health services to partner for better health outcomes:PDF

A health system that places health consumers and carers at the heart of the system in a true partnership with those who provide the care is the driving force for Health Consumers Queensland and the Queensland Government.

On Tuesday 24th November, Minister for Health and Minister for Ambulance Services, The Honorable Cameron Dick will officially open the new office of Queensland’s peak health consumer organisation, Health Consumers Queensland.

“We fund and support Health Consumers Queensland because we believe it’s good for the health system and health consumers for Queenslanders to have a strong voice in how Queensland’s health services are delivered,” said Mr Dick.

“The importance of the valuable partnership between Queensland Health and Health Consumers Queensland allows consumers to participate in the planning of health services and the development of health policy leading to health services that better meet the needs of the community.

“Health Consumers Queensland is a place Queensland Health staff can look to for advice, training and support in developing their consumer and community engagement strategies.

“It has skilled, knowledgeable staff to provide training and consultation.

“There is a growing body of evidence that engagement with health consumers is essential in lifting outcomes for patients and in improving community health overall,” said Mr Dick.

The Government has committed three years funding to the organisation to enable increasing numbers of health consumers and families to have a real say in how public health services are planned and delivered.

Health Consumers Queensland General Manager, Melissa Fox said everyday health consumers, carers and their families are providing input into service delivery and design through avenues such as patient feedback and complaints processes, or as members of consumer advisory committees and as independent consumer representatives. “Our role is to take that involvement to the next level by developing the skills of those wanting to have a voice and we will do that through training and skills development programs, and maximizing opportunities for consumer representation at all levels of the health system.”

“We are also working with the Hospitals and Health Services (HHS) to identify their needs in relation to staff training and providing strategic advice on effective consumer partnership.”

Melissa has seen first-hand from her own consumer representative roles, how valuable the partnerships between consumers and clinicians are in creating healthier people and communities. “We are working towards consumers being recognised and valued as leaders in health decision-making for their own healthcare as well as at a policy and systems level.”

Health Consumers Queensland Network member and carer representative Jan Kealton believes many people would like to speak out but do not believe they have the skills to do so effectively. “As members of Health Consumers Queensland, we have easier access to training and resources, and can play a much greater collaborative role in ensuring our health services are designed and delivered to better meet the needs of our community and ensure the best possible outcomes.“

“It’s wonderful that, with this overt support, more of us can be empowered to take greater responsibility for our own health outcomes and those of our families.“

The launch will be held at Health Consumers Queensland’s office at 9.00am, Tuesday 24th November on Level 9, 217 George Street, Brisbane.


Health Consumers Queensland is a not-for-profit organisation and a registered health promotion charity.


Media contacts: Andrew Fraser (Minister’s office) or

Melissa Fox 0404 882 716 or 3012 9090 (Health Consumers Queensland)

Media Statement: Medibank Private negotiations

Health Consumers Queensland General Manager, Melissa Fox has called for an end to the secret business surrounding the negotiations and agreement between Medibank Private and private hospitals.

Read more  

Lady Cilento Children’s Hospital Review

Final report of the operational and building commissioning of the Lady Cilento Children’s Hospital.