Telehealth Advisory Group

Closing date: 9am Monday 12 October 2020.

The Telehealth Support Unit is seeking active membership from two (2) health consumer representatives on the newly formed Telehealth Advisory Group (TAG).

The TAG focuses on improving Queenslanders’ access to health care through the use of technology, and is part of the new endorsed Telehealth Governance Framework and is sponsored by the Telehealth Support Unit (TSU), a team within the Healthcare Improvement Unit, Clinical Excellence Queensland.


The purpose of the Telehealth Advisory Group (TAG) is to provide timely operational and strategic advice to Clinical Excellence Queensland’s Telehealth Governance Committee.

See the Draft Terms of Reference > The Terms of Reference will be approved at the first meeting of the Telehealth Advisory Group.

Role of the consumer

The role of the successful applicants will be to attend all TAG meetings and to actively participate in all Advisory Group activities such as pre-meeting reading, discussions, provision of feedback and advice.   In this capacity, Health Consumers will join with telehealth users and subject matter experts from across the state and will be invited to share the consumer experience as active participants and contribute to recommendations to Clinical Excellence Queensland’s Telehealth Governance Committee. (more…)

Host a Discussion on Support Services for Alcohol and Other Drugs in Darling Downs and West Moreton

Closing date:  4pm, 8 October 2020

Health Consumers Queensland is offering five consumers or carers the opportunity to host a kitchen table discussion with their community network to learn about their opinions and experiences of alcohol and other drug treatment services and supports in the region.

About the project

Health Consumers Queensland has been contracted by Darling Downs and West Moreton PHN to facilitate five (5) kitchen table discussions in October to hear from the community about their opinions and experience of alcohol and other drugs treatment services and supports in their community. These discussions can be held in-person or online.

Darling Downs and West Moreton PHN are funded by the Australian Government to improve primary health care services (services that sit outside of a hospital) in the Darling Downs and West Moreton region.
To do this, the PHN works with the community and health care providers to identify how the services in the community are working, what can be improved and what is missing.


‘TALK ABOUT’ is a way for Darling Downs and West Moreton PHN to ask you about your experience with health care in your community.
The PHN wants to ‘talk about’ what you think is working well and what you think could be done better in relation to alcohol and other drugs treatment services. Read more about TALK ABOUT >

Purpose of the project

The purpose of the Kitchen Table discussions is to hear directly from community members to understand what services and supports have been useful and what needs to be improved in relation to alcohol and other drugs treatment services.This is a good opportunity for the Darling Downs and West Moreton community to express what is working, what isn’t, and to see if there are other services they need to support community members. (more…)

Growing Deadly Families Implementation Oversight Committee

Growing Deadly Families Implementation Oversight Committee

Seeking Aboriginal and Torres Strait Islander parents

Closing date: 9am Friday 16 October 2020.

We are happy to share that since the Growing Deadly Families a healthy start for mums and bubs forum in Brisbane on 3 August 2017, the Growing Deadly Families Aboriginal and Torres Strait Islander Maternity Services Strategy 2019–2025 (Strategy) has been developed and launched.

The Strategy was guided by the voices of the Aboriginal or Torres Strait Islander mothers (consumers) at this forum and includes their three key priorities:
1. “We want a say in how maternity services are designed and delivered”
2. “We don’t want to keep telling our same story to different people”
3. “We want more of our people providing our maternity care”

We invite you to apply to join the Growing Deadly Families Implementation Oversight Committee (GDFIOC), that will guide and monitor the implementation of the Strategy.

Lived experience from using maternal health services in Queensland will help us meet the cultural, emotional, physical and spiritual needs of mothers, babies and their families. This experience will also increase health outcomes and ensure culturally safe, positive experiences, making a difference to the future of our communities across the state. (more…)

Host a Kitchen Table Discussion on Hospital in the Home

Closing date: 4pm, Thursday 8th October 2020

Health Consumers Queensland has an opportunity for 15 consumers to lead consultation with their local community through kitchen table discussions to learn about their knowledge of and/or experience with Queensland public Hospital in the Home services.

Hospital in the Home provides care in a patient’s permanent or temporary residence for conditions requiring clinical care, monitoring and/or input that would otherwise require treatment in a traditional inpatient hospital bed.

About Kitchen Table Discussions

Kitchen Table Discussions are consultation sessions led by local people for local people. They allow small groups to participate in discussions at a time of day, and in a place, that suits them. The discussions enable health consumers, carers and community members who do not ordinarily participate in healthcare consultation to have their say in a safe and supportive environment.
Each Kitchen Table Discussion will be led by a Consumer Host with a strong community network. The host will invite up to six community members to a discussion in a location of their choosing. If hosting a session online via Zoom or Skype, the host will invite five community members to participate.
The Host guides the discussion with a set of questions provided to them. After the session, the host provides their participants’ feedback to Health Consumers Queensland.


Patient Safety and Quality Advisory Committee Subcommittees

EXTENDED TO: 5pm Wednesday 14 October 2020

Clinical Excellence Queensland are seeking consumers to be actively engaged in one of three Sub-committees of the new established Patient Safety and Quality Advisory Committee (PSQAC).

These Sub-Committees contribute to the PSQAC’s purpose of providing a system level forum for design and promulgation of systems for accessing and continually improving the safety and quality of care to patients and families.


The following three Sub-Committees will all have two (2) consumer representatives and will also include relevant clinicians and department of health staff:

  • Healthcare Safety and Quality Indicator Sub-Committee
  • eHealth Linkage Sub-Committee
  • Practice Improvement Sub-Committee


Statewide Services Advisory Committee Member

Closing date: 9am Tuesday 6 October, 2020

Queensland Department of Health

The Department of Health is providing one health consumer representative the opportunity to participate in the Statewide Services Advisory Committee (SSAC) to help establish system-level performance oversight and monitoring of statewide and highly specialised services.

Statewide services are described as those where there is advantage in having a system-wide model of service delivery and the Department of Health commissions the service from one (or a limited number of) Hospital and Health Services (HHSs) on behalf of other HHSs in the state.


The SSAC has been established to provide recommendations to the System Management advisory Committee (SMC) on establishing system-level, performance oversight and monitoring of statewide and highly specialised services. The SSAC will address a range of issues to create safe, high quality, accessible and clinically sustainable statewide and highly specialised services.

In its role, the SSAC will make recommendations to SMC, and SMC may refer issues to the SSAC for advice on:

  • Establishing system performance monitoring (inclusive of clinical outcomes, equity of access and key performance indicators)
  • Establishing strategic governance arrangements to support the performance monitoring function
  • Deciding system manager governance to monitor the performance of non-clinical statewide services
  • Establishing a process to determine new statewide or highly specialised services
  • Approach to purchasing services for the 2021-22 service agreements and future service agreements.


Health Consumers Queensland Board of Directors: Expressions of Interest

Closing Date for expressions of interest: 6pm, Sunday, 18th October 2020

The Board of Health Consumers Queensland is seeking committed individuals to express interest in joining the current Board members to lead the future strategic direction of Health Consumers Queensland during our next stage of development.

For further information, please see the Board Recruitment Pack.

Download the Board Recruitment Pack >

If you would like to know more, please email [email protected] (Subject: HCQ Board Recruitment) providing a number we can call or to respond by email. Applicants should complete the Expression of Interest Form along with a brief covering letter outlining your interest in joining the HCQ Board and send to [email protected]

Interviews will be held in the week of 9th November.

The process is aiming to have newly appointed Directors attend the AGM and Board meeting on Wednesday, 2 December 2020 (9am – 1pm).

Inform My Care – Test and provide feedback on Queensland Health’s safety and quality information website

RSVP by 5pm, Monday 21 September 2020

Across the world, the hospitals that provide the highest quality care, are the ones that report information on their performance to the public.

The Inform My Care website aims to increase information available to the public about public and private health services and residential aged care facilities to improve transparency and drive improvements in Queensland’s health system. The Inform My Care website will provide consumers with additional interactive supportive information to make better decisions when it comes to their, or their families, healthcare choices.

Up to 15 consumers are invited to participate in one of four user testing and optimisation sessions for the Queensland Health Inform My Care website. 


The Health Transparency Act 2019 (the Act) was passed by the Queensland Parliament on 28 November 2019 and commenced on 1 March 2020.  The Act provides a standalone legislative framework to collect and publish quality and safety information from public and private health facilities and residential care information from public and private residential aged care facilities (RACFs) in Queensland.

Queensland Health has progressed the development of a robust, data driven web system that will collect, transform and report a wide range of information and data on a public facing website called Inform My Care.  The last phase in the development of Inform My Care is an optimisation period which will address known issues and improve usability.

Consumer Opportunity

Consumers have been involved in this project since October 2018 and now it is your opportunity to provide feedback on this stage of the project.

Queensland Health is seeking consumer input on the usability of the Inform My Care web system through participation in a user testing and optimisation session.  

The purpose of the session is to assess how easy the system is to use and provide feedback to improve the overall consumer experience.

Consumer feedback will be used to:

           inform the priorities throughout the optimisation phase to improve consumer experience;

           inform details in online help resources;

           inform priorities for future development of the website.

The session allows consumers access to a live Inform My Care testing website to undertake a guided and self-directed exploration of the site. During this session, it will be important for consumers to understand that the Inform My Care website is still being developed and certain aspects, such as data and descriptions, are for testing purposes only and do not reflect current reporting requirements. 

As Inform My Care is not yet available to the public, all content viewed during this session remain confidential and not for distribution.  A confidentiality agreement must be completed by all consumers who participate in the Inform My Care user testing and optimisation session.

The session will be undertaken remotely using the Microsoft TEAMS platform with Queensland Health staff providing instruction and support. Consumers will be provided up to one and a half hours to explore the site, following an introduction and provision of a user script to follow.  Staff from the Patient Safety and Quality Improvement Service will be available throughout the session to help and support consumers navigate the site and answer questions. 

Consumers will be remunerated $60 for their time.  

 If you would like to participate in a session please RSVP to [email protected]  by 5pm, Monday, 21 September 2020 and also confirm your availability to participate at one the following available times:

Friday 9 October 2020

1. 9-10:30am

2. 11-12:30pm

3. 1-2:30pm

4. 3-4:30 pm