Consumer Consultations
Consumer views on current topics
Issues Paper: Making sense of Omicron
Key topics in this issue: System capacity is a concern for many consumers, with ramping, backlog of delayed treatments and screening, and underutilization of the surge workforce COVID Information is still challenging, although improved Consumer and clinicians are...
Issues paper: We are still feeling lost and we still have questions.
What consumers told us during the week ending 25 February 2022. This week, we were all reminded by a long-standing consumer, that we are lucky in Queensland. He asked us where else in the country are consumers at the table, asking questions, being heard, and getting...
Issues Paper: We are not just statistics. We are people.
Key topics in this Issues Paper: People with disability and other ‘at risk’ people are feeling a sense of abandonment and disregard for their lives. Consumers are concerned about how backlogs and waiting lists are being managed Telehealth and virtual care have huge...
“Working together for the best care possible” – What health consumers and carers are saying on Friday 4 February 2022
During a conversation with Torres Strait Islander Elders this week, one of the Elders asked: “Are we doing the best we can?” HCQ asks each of us to consider that question. Are we working together with the right people, inside and outside our organisations/networks, to...
Issues Paper: Get Back to Basics
As the first month of 2022 draws to a close, Health Consumers Queensland continues to listen to health consumer and carers across the state of their experience of accessing, getting and receiving healthcare and information. This week the key themes that have emerged...
“There is no time” – What consumers have told us this week (17-21 January 2022)
From a system that doesn't support people with any vulnerabilities, including those with a disability, to a growing sense that we've run out of time, both consumers and health staff want a plan forward rather than crisis management. The key themes you raised during...
What‘s the information you need right now? What consumers are saying today?
Health consumers and carers identify key issues and give suggestions of key actions. Issues include: Consumers online today were very worried. They feel like there is no plan. They are very worried that people are going to die unnecessarily because there is no plan....
Urgent Consumer Issues
Queensland’s border opening just prior to Christmas, coupled with the dramatic rise in cases from the highly infectious Omicron variant and recent adoption of national policy shifts has meant Queensland’s pandemic preparedness has been deeply tested. An exhausted...
Do Queenslanders Feel COVID-ready?
With our state border due to open on 17 December, Health Consumers Queensland hosted 3 webcasts. Our aim was to increase the COVID-readiness of Queensland health consumers and carers. We did this by providing a forum for information-sharing by clinical experts and...
Responding to Delta: Chance to change how care is delivered IF WE GET THIS RIGHT NOW
Queensland’s COVID-19 pandemic response has exposed the existing disparities in access to healthcare. Just as the state’s vaccination response has needed to focus on our more vulnerable citizens, so too has our health system long needed a reset based on equity and...