Closing date: close of business Thursday, 15 November 2018


Mental Health Alcohol and Other Drugs Branch, Clinical Excellence Division, Queensland Department of Health

The Department of Health conducts consumer and carer experience surveys in Queensland’s public mental health services. The surveys seek information from service users, carers and the families of young people about their experiences, and use this to plan and implement quality improvement initiatives.

The collection is coordinated by the Mental Health, Alcohol and Other Drugs Branch within the Clinical Excellence Division, and is overseen by a Steering Committee which provides advice and guidance on the framework, implementation, reporting and use of information.


The purpose of the Mental Health Experience Surveys Steering Committee is to provide strategic advice and guidance on the implementation of the Your Experience of Service (YES) and Carer Experience Surveys, including enhancements to the framework and protocols, reporting, and use of consumer and carer experience of care information to inform quality improvement activities in public mental health services.

Steering Committee membership is comprised of clinical staff and consumer/carer consultants from Hospital and Health Services, representatives from Mental Health Alcohol and Other Drugs Branch and the Patient Safety & Quality Improvement Service. Representation consists of HHSs from regional and metropolitan areas.

Role of the Consumer

The role of consumer and carer members will be to:

  • Bring consumer and carer perspectives to the issues discussed at Steering Committee meetings
  • Provide advice on how to report information back to the community
  • Provide advice on how to improve the program from a consumer and carer perspective
  • Commit to meetings up to 2 hours in duration and meeting preparation (reading papers) 4 times per year (November, February, May, August)

Appointments will be for a period of 2 years.

Who is this for?

This expression of interest is open to anyone who has accessed QLD public mental health facilities or services.

Time and Location

When: The next meeting is scheduled for Friday the 30th of November from 1pm – 2.30pm. Dates for 2019 have not yet been scheduled but are expected to occur in early February, May, August and November.
Where: 15 Butterfield Street, Herston.
Meetings are held face to face however teleconference and videoconference connection details will be sent with meeting papers.

Remuneration and Support

Remuneration costs will be consistent with Health Consumers Queensland Remuneration and Reimbursement of Consumers Position Statement which can be found here.
Interpreter services, induction, reimbursement of expenses, prior briefing, and provision of reading materials will also be provided in advance as required.

How to apply

Please complete this Expression of Interest and return to Health Consumers Queensland via email to: [email protected]. For assistance completing this Expression of Interest, please contact [email protected] or by phone on 07 3012 9090.

For queries relating to the Mental Health Experience Surveys Steering Committee please call Kelli Kiernan, Senior Data Collection Officer on 07 3328 9499 or email [email protected].