Since the beginning of COVID-19, Health Consumers Queensland has been running regular Consumer Conversations.
These online sessions are a two-way flow of information. Consumers have the opportunity to hear from key people in health, and also to have their voices heard on some of the most topical health issues of the day.
We summarise the key themes from these conversations and produce an Issues Paper. We share these papers here, as well as with key leaders in Queensland Health. The Consumer Conversations and Issues Papers are one of the ways we help to create a bridge between consumers and the health system. By taking part in a Consumer Conversation, you can be sure that your experience and views are heard by the people who make the decisions.
We would like to thank each and every one of the amazing consumers who have joined one or more of these conversations. Your insights and perspectives are valuable and help us to influence and shape the system.
Upcoming and recent Consumer Conversations
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From what consumers shared, a picture emerged of mixed messaging, inconsistent application of protective and safety measures, and varying levels of confidence in the health system’s ability to keep patients safe from potential infection. Some people feel frightened, vulnerable and forgotten. Read the Issues Paper >
Consumers outlined the positives and innovations they would like maintained during COVID-19 and beyond including improved consumer engagement, the collaborative, timely and effective decision-making at both the system level and at point-of-care, telehealth and virtual care, and that mental health is given equal weight alongside physical health. Read the Issues Paper >
When contemplating re-balancing the health system by bringing some elective surgeries back on-line, consumers identified key conditions that must be met in order them to feel safe when receiving their needed healthcare including: Prioritising care for vulnerable consumers first Addressing gaps in communication Tailored conversations versus blanket-wide policies Clear and early conversations...
Consumers told us they were delaying their regular healthcare due to COVID-19. There was uncertainty about what healthcare was still available and what wasn’t, and concerns about how all of this is being communicated. Read the Issues Paper >