Our COVID Response

At Health Consumers Queensland we have never seen the health system work this hard and this collaboratively to care for its consumers.

The challenges for Health Consumers Queensland and Queensland Health mean we need to work closely together to ensure consumers are brought in at the right time to influence plans, and public-facing communications and directives.

Here we update you on the latest work with consumers and staff and share how consumer input is impacting how Queensland Health supports and informs Queenslanders around COVID-19.

Queensland Health Resources

Queensland Health has produced a range of resources to help consumers prepare for the expected increase in COVID cases. Topics include preparing your family, what happens if you test positive and where to get help. There are sections with specific information for people living in regional areas, First Nations communities, residents of Aged Care facilities and more.

Visit the Queensland Health Get COVID ready page >

Visit the main Qld Health COVID page, which has highlights and links to the latest information >

Latest updates

What‘s the information you need right now? What consumers are saying today?

Jan 19, 2022

Health consumers and carers identify key issues and give suggestions of key actions. Issues include:

  • Consumers online today were very worried. They feel like there is no plan.
  • They are very worried that people are going to die unnecessarily because there is no plan.
  • Current consumer experiences shared today include being unable to get food or medications in rural and remote areas.
  • Consumers want knowledge but underpinning this knowledge and information, they want reassurance that the government has got a plan particularly now so close to the peak.

<Click here to read more>

How are you going living with COVID – Tell us what is happening?

Jan 19, 2022

Health Consumes Queensland wants to know how you are going living with COVID. If you have stories or information you wish to share, please use this form.  We have created it so that you can share things with us at a time that is convenient for you.

Information you share with us will be gathered anonymously and shared with relevant Queensland Health leads and others in the health system to inform them of the barriers consumers face and the support they need.

Complete this online form and we will check it regularly.

<Click here to go to the online form>

Urgent Consumer Issues

Queensland’s border opening just prior to Christmas, coupled with the dramatic rise in cases from the highly infectious Omicron variant and recent adoption of national policy shifts has meant Queensland’s pandemic preparedness has been deeply tested.

An exhausted health workforce and Queenslanders have faced the challenges of the last three weeks with agility, resilience and commitment.

During this time Health Consumers Queensland, consumer and community organisations have been escalating issues, sharing resources, and supporting care providers and consumers.

This Hot Issues Brief paper is a summary of issues of importance to consumers in this response that need to be urgently resolved.

Read the Hot Issues Brief paper >

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