Closing date: Monday, 14 December 2020

The Health Contact Centre, Health Support Queensland, Department of Health is seeking two health consumer representatives to review a service brochure targeted at the public and professionals for an existing service that is going through a re-branding process.

The Program

The brochure is for the Self-Management of Chronic Conditions Program (SMOCC), formerly known as The COACH Program. The program is a free telephone coaching program that supports people with:

  • Coronary heart disease
  • Pre-diabetes
  • Type 2 diabetes
  • Chronic Obstructive Pulmonary Disease (emphysema or chronic bronchitis)

The program helps patients to manage their condition and reduce the risk of future complications and avoidable hospital admissions. Telephone coaches are qualified health professionals who discuss treatment specific to the patient’s condition. This can include their health targets, treatments, and ways to manage their risk factors.


  • To review the first document as part of the service re-branding project – the service brochure.
  • To provide feedback on the design (colour, images, font, service logo etc.) and the content (wording)

Role of the consumer

The consumer will receive the brochure via email and provide specific feedback on the design and content of the brochure in a written format such as via email feedback or tracked changes. This feedback will be incorporated into the final design and will influence the design of any future collateral.

Who is it for?

This role would suit someone who is a consumer of health services and ideally with no previous professional experience working in health settings. Materials will be provided via email to the suitable person(s) in a PDF format. The role would suit someone with access to a computer and an active email account.

Find out more and apply >