Closing date EXTENDED: 4pm, Thursday 15 September 2022
Health Consumers Queensland has an opportunity for up to 30 health consumers and carers who have experience of making a health care complaint and would like to help inform the Australian Commission on Safety and Quality in Health Care better understand the consumer experience.
We are looking to talk to up to 30 consumers who have been through the process of making a health care complaint. We would particularly like to hear from Aboriginal and Torres Strait Islander consumers who would like to share their experience to help inform the Commission on where there are any information gaps or opportunities to improve the complaints process.
To facilitate this project, Health Consumers Queensland will individually interview up to 20 consumers via phone or zoom. We will also provide an opportunity for another 10 consumers to attend one of two online focus groups to be held in September. A de-identified report of the consultation outcomes will be delivered to the Commission.