Consumer Presenters

Jordan Frith

Jordan Frith

Consumer representative

Jordan is a youth consumer representative who specialises in mental health advocacy and transitions of care.
Jordan is a passionate advocate for improving system navigation, reducing service duplication, empowering consumers to have more input into their health care, and respecting the rights and desires of marginalised health consumers.

Some of her favourite projects to partner on have included the co-design of Jacaranda Place, an adolescent extended treatment facility for young people with complex mental health conditions, and the development of Health Consumers Queensland’s Youth Engagement Framework.

Jordan is currently the Queensland consumer representative for the National Mental Health Consumer Carer Forum and a Young Leader for the Consumer’s Health Forum.

She is a student of Public Health at QUT and works as a psychosocial disability support worker with NDIS participants.

Michelle King

Michelle King

Consumer representative

Michelle is a sociologist and lawyer completing a PhD in Law at the Australian Centre for Health Law Research at the Queensland University of Technology. Her work is about the operation of law and regulation in practice for people with profound intellectual and multiple disabilities during their transition to adulthood, which includes healthcare, the NDIS, Centrelink, banking, and guardianship/administration systems. She is a researcher, educator and advocate in disability law, policy, and practice.

Michelle has lived experience in complex disability and health care as a parent and supporter of her 23-year-old daughter, Daelle, who has profound intellectual and multiple disabilities. Michelle has particular interest in complex health care, transition between child and adult services, the NDIS, and legal decision-making capacity. She is an experienced consumer advocate, and currently serves on several national and state committees as a consumer, including as a member of the Health Consumers Queensland Consumer Advisory Group. She is a current member of many groups and networks. 

Breanna Medcalfe

Breanna Medcalfe

Consumer representative

Breanna is 20 years old and is studying a Bachelor of Laws at the University of the Sunshine Coast, alongside her passion for horse riding. She has a high-level spinal cord lesion from birth which limits movement from her neck down to her toes, meaning she has been navigating the health system with her family from an early age.

Breanna is currently a member of the Health Consumers Queensland Consumer Advisory Group and the Sunshine Coast Hospital and Health Service (SCHHS) Consumer and Community Consultative Panel. She also is involved in various projects with SCHHS, Metro North Hospital and Health Service, and Wishlist.

Breanna is passionate about ensuring everyone has access to high quality, connected and person-centred health care. She strives to be a voice for adolescent and young adult health consumers, especially those living with disability.

What Breanna would like consumers and carers to take away from this course: By sharing real life examples of my successes and challenges and how I’ve overcome these on my journey, I hope my insights and tips will help you build your confidence and find your voice as you grow in your consumer representative roles.

Zehnab "Zee" Vayani

Zehnab "Zee" Vayani

Consumer member of the Queensland Health Consumer Collaborative

Zehnab is an actively engaged health and consumer advocate with a passionate commitment for working collectively with others to improve healthcare in Queensland.

She has a demonstrable track record of successfully advocating for healthcare services being more accessible, holistically focused and better integrated around the needs of health consumers and their families by actively taking a social determinants of health focus. This focus is informed by her own family lived experience of complex health care across a number of care settings. She is also a champion for co-designed innovation in healthcare that balances ethical considerations around health consumer and carer human rights, quality, safety and accessible information to inform advances in personalised healthcare and medicine.

As well as her studies and health consumer roles, she is a mother of two girls and lives with her family on the Gold Coast.

Bec Waqanikalou

Bec Waqanikalou

Chair HCQ Consumer Advisory Group

Bec Waqanikalou stepped into the world of health reform and consumer representation after the birth of her first two children. Realising the system lacked women-centred and evidence-based care, she wanted to make a difference.
Over the last decade or so, Bec has worked at all levels of health reform and representation:

  • locally at the Cairns and Hinterland Hospital and Health Service driving implementation of Midwifery Group Practice and the Birth Centre
  • with Queensland Health in a range of roles from Clinical Guideline development and small working groups, through to the Rural Maternity Taskforce and currently on the Queensland Normal Birth Strategy. At a Federal level, Bec works on national guidelines and maternity committees.

Bec currently sits as Chair of the Consumer Advisory Group for Health Consumers Queensland supporting and mentoring new and emerging consumers.