Applications close 9am Monday 3 August

The Telehealth Support Unit is seeking health consumer representatives to inform the design of a new patient-focused website – with the goal of informing patients of their options in accessing virtual care and providing education in the practicalities of telehealth.

The Telehealth Support Unit (TSU) is a team within the Healthcare Improvement Unit, Clinical Excellence Queensland that focuses on improving Queenslanders’ access to health care through the use of technology.


The focus group will inform the creation of a purpose-built website to provide general information and resources to meet the needs of patients, consumers, carers and families.

Members will include representatives from the Hospital and Health Service workforce, health consumer and carer representatives and will be facilitated by a Principal Project Officer from TSU.

Role of the consumer

The successful consumers will actively participate in two focus groups by providing direct advice to inform the content of the website and feedback to influence the final product.

Who is it for?

This opportunity would suit a consumer or carer representative:

  • With an interest in the delivery of health care via technology
  • Who has accessed or cared for someone who has received virtual care or telehealth
  • Who has been offered telehealth but not yet accessed it
  • Who is able to provide feedback to inform the design of a new patient-focused website

We welcome people living in rural and remote areas across Queensland and Aboriginal and or Torres Strait Islander consumer representatives to apply.

Time and location

The first session will be held in mid-August prior to the TSU provisioning a software build for the new site.  The second session will follow the developer’s production of the website in order to provide feedback and will be arranged to suit all members of the group at the time. Both meetings will be held via videoconference.

Both meetings will be held via videoconference – details of which will be sent to the participants a minimum of one week prior to each event.

Remuneration and Support

Consumers will be remunerated for their time in line with Health Consumers Queensland’s remuneration position statement.

$187 per meeting 4 hours and under *

(*Covers pre-reading)

Support and information will be provided by Telehealth Support Unit Team.

How to apply

Please complete this consumer application form and return to [email protected] by 9am Monday 3 August 2020.

For assistance please contact Health Consumers Queensland via [email protected] or by phone on 07 3012 9090.