Review a brochure to improve a chronic disease management service

Closing date: Thursday, 17 December 2020 

The Health Contact Centre, Health Support Queensland, Department of Health is providing  two health consumer representatives an opportunity to review a service brochure for the Self Management of Chronic Conditions program, formerly known as The COACH Program. It is a free telephone coaching program that supports people with:

  • Coronary heart disease
  • Pre-diabetes
  • Type 2 diabetes
  • Chronic Obstructive Pulmonary Disease (emphysema or chronic bronchitis)

Role of the consumer

The consumer is required to receive the brochure via email and to provide specific feedback on the design and content of the brochure in a written format such as via email feedback or tracked changes. This feedback will be incorporated into the final design and will influence the design of any future collateral.

(more…)

Join the Statewide Trauma Clinical Network Steering Committee

Closing date: Monday, 11 January 2021

Clinical Excellence Queensland (CEQ) is offering one health consumer representative a unique opportunity to join the Statewide Trauma Clinical Network (STCN) Steering Committee as a member.

Clinical Excellence Queensland (CEQ) partners with Hospital and Health Services (HHSs), clinicians and consumers to drive measurable improvements in patient care through the continual pursuit of excellence. CEQ does this by identifying, monitoring and promoting improvements in the quality of health services delivered by service providers (both HHSs and private health facilities, globally and within Queensland), and supporting and facilitating the dissemination of best-practice clinical standards and processes that achieve better outcomes for our patients. For more information see https://clinicalexcellence.qld.gov.au/index.php/

Statewide Clinical Networks provide clinical leadership, expertise and advice to Queensland Health with the aim of improving consumer outcomes and experience. They work collaboratively across Queensland to develop and implement evidence-based practice in a coordinated way to achieve high quality healthcare. Find more information on the Statewide Clinical Networks here.

Definition of Trauma
For the purposes of the core work of the STCN, trauma is defined as any physical injury sustained by a physical mechanism. Although physical injury can be associated with emotional or psychological injury, the health consumer experience of the initial physical trauma journey is of most relevance within the STCN. (more…)

Review a service brochure for the Self Management of Chronic Conditions Program

Closing date: Monday, 14 December 2020

The Health Contact Centre, Health Support Queensland, Department of Health is seeking two health consumer representatives to review a service brochure targeted at the public and professionals for an existing service that is going through a re-branding process.

The Program

The brochure is for the Self-Management of Chronic Conditions Program (SMOCC), formerly known as The COACH Program. The program is a free telephone coaching program that supports people with:

  • Coronary heart disease
  • Pre-diabetes
  • Type 2 diabetes
  • Chronic Obstructive Pulmonary Disease (emphysema or chronic bronchitis)

The program helps patients to manage their condition and reduce the risk of future complications and avoidable hospital admissions. Telephone coaches are qualified health professionals who discuss treatment specific to the patient’s condition. This can include their health targets, treatments, and ways to manage their risk factors. (more…)

Join the Steering Committee for the Mental Health Act 2016 eLearning Package Review

Closing date: Monday, 11 January 2021

The office of the Chief Psychiatrist is seeking one (1) consumer and one (1) carer representative with experience of the mental health system in Queensland to participate on a Steering Committee which will be reviewing the training resources used to train clinicians in executing their functions under the Mental Health Act 2016.

A project to review the current Mental Health Act (MHA2016) eLearning package is currently underway and is anticipated to require a phased approach spanning a 2 to 3 year period. Due to the nature of the project and the statewide impacts, the Steering Committee will provide a consistent approach to the management of the project while ensuring transparency.

The Steering Committee will act as overarching governance of the project to ensure the end product is fit for purpose. The purpose of this document is to define the roles and responsibilities of the Steering Committee for MHA2016 eLearning review. (more…)

Learning about your knowledge, experience and understanding of unplanned pregnancy

Closing date: 4pm, 16 December 2020

Health Consumers Queensland is offering three consumers who identify as Aboriginal and/or Torres Strait Islander, the opportunity to lead consultation with your local community on their knowledge, experience and understanding of unplanned pregnancy.

About the project

Health Consumers Queensland has been contracted by Children by Choice to facilitate three community discussions across December and January to hear about your knowledge, experience, and understanding of unexpected or unplanned pregnancy.

Children by Choice is a non-profit organisation funded by the Queensland Department of Child Safety Youth and Women to provide information, counselling, and referrals to anyone experiencing an unplanned pregnancy in Queensland. They provide non-judgmental, all options decision-making counselling discussing parenting, alternative care arrangements, adoption, and abortion, as well as information and referrals for Queenslanders through their free state-wide phone line, via videoconference, and in person at their Brisbane office. (more…)

Youth Health Poll – share your experience of health services in Queensland

The poll closes on Friday, 11 December 2020

We would like to hear from young people (16-25 years) across Queensland.

We want to hear from you about your experience in accessing health services across Queensland and understand the issues that matter to you. Our aim is to improve and increase the involvement of young people across Queensland Health for better health outcomes.

This form is anonymous so your answers won’t identify you in any way. It should take you about 10 minutes to complete.

We will share the results via our eAlert newsletter in 2021.

If you need help completing the poll, please contact Chelsea Gourgaud via chelsea.gourgaud@hcq.org.au

Complete the poll >

Host a Kitchen Table Discussion about spiritual care in palliative care

Closing date:  4pm, Thursday 19th November 2020

Health Consumers Queensland is offering consumers and carers from a mix of secular, spiritual, religious, faith and cultural backgrounds the opportunity to facilitate consultation with their local community on Spiritual Care in Palliative Care. Palliative Care Queensland has contracted Health Consumers Queensland to undertake this consumer consultation. There will be three Kitchen Table Discussions hosted throughout Queensland in metro, regional and rural areas.

Spiritual care is an essential component of palliative care. It can be offered by secular, spiritual, religious and faith practitioners, who may be paid or volunteers, and their communities. It can be offered to people and their loved ones from diagnosis of a life limiting condition into bereavement.

The project aims to understand current supports available in relation to spiritual and religious care when people are experiencing loss, ageing, dying and grief; the gaps and opportunities for improvement; how might these supports be better accessed/delivered during a disaster (such as the COVID-19 pandemic); and share patient experiences and stories about end of life.

About Kitchen Table Discussions

Kitchen Table Discussions are community engagement sessions led by local people for local people. They allow individuals and small groups to participate in discussions at a time of day, and in a place, that suits them. The discussions enable health consumers, carers and community members who do not ordinarily participate in healthcare consultation to have their say in a safe and supportive environment.

Each Kitchen Table Discussion will be led by a Consumer or Carer Host with a strong community network to invite them to a discussion in a location of their choosing. The Host guides the discussion with a set of questions provided to them and reports back the outcomes to Health Consumers Queensland.

Role of the Discussion Host

As the host your role will be to plan, coordinate and facilitate a once-only 90-minute discussion with six community members which can be held online via Zoom or Skype or in-person following COVID-19 guidelines. This includes:

  • Inviting participants who would be interested in being part of a discussion on this important subject. They will be your local community connections (ideally, people who do not normally have their voice heard in healthcare).
  • Choosing a venue, time and date between 25th November to 11th December that works for your participants.
  • Host the session.
  • Provide your feedback to Health Consumers Queensland by Thursday 14th December 2020.

To support you with this, you will receive:

  • Training via a Zoom video conference call 24th November 2020. Zoom is free to download.
  • A comprehensive Discussion Host Guide.
  • Questions to ask participants during the discussions, agenda and report template.
  • Support from Health Consumers Queensland to ensure you have a successful session.

Who are we looking for as Consumer or Carer Hosts?

We would like our hosts to have personal experience or an interest in Palliative Care and who have strong community connections.  We are also interested in representing the views of a range of consumers who may not typically have a say in healthcare. To achieve this, we are particularly looking for hosts who are consumers and/or carers and can demonstrate they have strong links with their communities.

Remuneration and Support

Hosts – you will be remunerated at Health Consumers Queensland’s day meeting rate of $374 for an in-person session or $187 if you are hosting your session online. You will also be reimbursed up to $70.00 to cover catering for your in-person session (on return of receipts).  

Participants – Health Consumers Queensland will post a $60 gift voucher to each Kitchen Table Discussion participant for their time.

Read more or apply >

Host a Kitchen Table Discussion about bereavement care

Closing date:  4pm, Thursday 19th November 2020

Health Consumers Queensland is offering three consumers and carers in metro, regional and rural areas the opportunity to lead consultation with their local community on Bereavement Care.  

Palliative Care Queensland has contracted Health Consumers Queensland to undertake this consumer consultation. There will be three Kitchen Table Discussions hosted throughout Queensland.

The project aims to understand current supports available in relation to bereavement care following the death of a loved one due to a terminal illness; the gaps and opportunities for improvement in this space; how might these supports be accessed/delivered during a disaster (such as the COVID-19 pandemic); and share patient experiences and stories about end of life.

About Kitchen Table Discussions

Kitchen Table Discussions are community engagement sessions led by local people for local people. They allow individuals and small groups to participate in discussions at a time of day, and in a place, that suits them. The discussions enable health consumers, carers and community members who do not ordinarily participate in healthcare consultation to have their say in a safe and supportive environment.

Each Kitchen Table Discussion will be led by a Consumer or Carer Host with a strong community network to invite them to a discussion in a location of their choosing. The Host guides the discussion with a set of questions provided to them and reports back the outcomes to Health Consumers Queensland.

Role of the Discussion Host

As the host your role will be to plan, coordinate and facilitate a once-only 90-minute discussion with six community members which can be held online via Zoom or Skype or in-person following COVID-19 guidelines. This includes:

  • Inviting participants who would be interested in being part of a discussion on this important subject. They will be your local community connections (ideally, people who do not normally have their voice heard in healthcare).
  • Choosing a venue, time and date between 25th November to 11th December that works for your participants.
  • Host the session.
  • Provide your feedback to Health Consumers Queensland by Thursday 14th December 2020.

To support you with this, you will receive:

  • Training via a Zoom video conference call 24th November 2020. Zoom is free to download.
  • A comprehensive Discussion Host Guide.
  • Questions to ask participants during the discussions, agenda and report template.
  • Support from Health Consumers Queensland to ensure you have a successful session.

Who are we looking for as Consumer or Carer Hosts?

We would like our hosts to have personal experience or an interest in Palliative Care and who have strong community connections.  We are also interested in representing the views of a range of consumers who may not typically have a say in healthcare. To achieve this, we are particularly looking for hosts who are consumers and/or carers and can demonstrate they have strong links with their communities.

Remuneration and Support

Hosts – you will be remunerated at Health Consumers Queensland’s day meeting rate of $374 for an in-person session or $187 if you are hosting your session online. You will also be reimbursed up to $70.00 to cover catering for your in-person session (on return of receipts).  

Participants – Health Consumers Queensland will post a $60 gift voucher to each Kitchen Table Discussion participant for their time.

Read more or apply >

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