Your Feedback

We value your feedback and use this to improve our services


Our feedback and complaints process


Feedback received

Once your feedback has been received in writing we will acknowledge it within 5 working days.

We contact you

We will contact you to agree on how long our response will take and how you would like to receive it



We will look into your feedback or complaint to find out more



We will then respond to you in the way both parties have agreed on


Your feedback is incorporated into our continuous improvement and planning actions

How do I give feedback or lodge a complaint?

email us at

Write to: Feedback/Complaints, Health Consumers Queensland, GPO Box 1324, Brisbane Qld 4001