Guides and Frameworks

We have a range of publications to support partnerships with staff, consumers and young people, and in digital healthcare.

Recruiting consumers?

Once you are clear about the purpose of the activity you are recruiting for and the role any consumer representatives will play, you are ready to commence the consumer recruitment process

Join Our Network

Our shared focus is creating strong and sustainable consumer partnerships in Queensland. By joining you will become a part of a network of skilled, connected people working together to make the health system the best it can be.

Do You Get Our eAlert?

Our weekly eAlert is a great way to stay up to date with consumer opportunities and our training calendar. Join our network to be added to our mailing list.

Training for staff

Do you want to involve health consumers in your work? Not sure how to? Join us to learn everyday skills and strategies to create and support productive partnerships.

Consultancy services

We offer custom consulting services to give you useful insights into what consumers think and what they value most.

Consumer opportunities

The latest opportunities for consumer representatives from all across Queensland

Recruiting consumers

Everything you need to know, from first thoughts to supporting an ongoing partnership

Partnership Guides

Our publications to help you create strong healthy consumer partnerships

NGO and Private Sector

We work with NGOs and private health organisations, offering training, consultations, advice and consumer recruitment.

Training

Our training program supports healthy and robust partnerships between consumers and health organisation staff.

Our methods

How we use Kitchen Table Discussions, Yarning Circles, focus groups and co-design to consult with the broader community.

Join our network

Join up to stay in touch with the latest issues and opportunities

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Farewell from Jo Smethurst:

I’ve been with Health Consumers Queensland just a whisker short of 9 years. In that time, I’ve met so many incredible people across the state.

So many consumers I have learned so much from; whose courage I’ve admired; whose insights have helped to shape and influence the system for the better.

I would also like to take a moment to reflect on, and be grateful for, those consumers who are no longer with us. Their legacy lives on in the lives and hearts of people who knew them and who continue to do the work they began. Alongside them are consumers who do this work while living a life that is peppered with health appointments and hospital visits, and with that the fatigue of the emotional and administrative burden they experience. But they persist and continue to do this work, finding solutions for a system that will benefit others (even if they don’t get to experience the benefits for themselves). Thank you.

I acknowledge the work and passion of the staff I’ve met who work in the health system and for other NGOs, who breathe life, care, and soul into a system that sometimes works against them. I’ve met staff who are incredible humans who do their work in genuine partnership with consumers with great heart and care.

I’ve built relationships with consumers and health staffs that mean the world to me. So, thank you for trusting me with a part of your story of your life. For working with me to build collaborative and respectful relationships.

Places seep into my soul. And in this role, I’ve been lucky enough to travel to some of the best places in Queensland – from Mt Isa, Birdsville, Windorah, Thursday Island, Bamaga, Charleville, Mackay, Goondiwindi, and Stanthorpe. These landscapes and climates shape the people who live there; and the people I’ve met. It’s been an incredible chapter in my life.

And lastly, to the amazing team of people (past and present) at HCQ who I’ve had the great privilege to work with for almost a decade. What a great group of people! I couldn’t have asked for better people to inspire me and support me when the road has gotten bumpy.

Heartfelt thanks and love.

Jo

Farewell from Jo Smethurst:

"I’ve been with Health Consumers Queensland just a whisker short of 9 years. In that time, I’ve met so many incredible people across the state.So many consumers I have learned so much from; whose courage I’ve admired; whose insights have helped to shape and influence the system for the better.I would also like to take a moment to reflect on, and be grateful for, those consumers who are no longer with us. Their legacy lives on in the lives and hearts of people who knew them and who continue to do the work they began. Alongside them are consumers who do this work while living a life that is peppered with health appointments and hospital visits, and with that the fatigue of the emotional and administrative burden they experience. But they persist and continue to do this work, finding solutions for a system that will benefit others (even if they don’t get to experience the benefits for themselves). Thank you.I acknowledge the work and passion of the staff I’ve met who work in the health system and for other NGOs, who breathe life, care, and soul into a system that sometimes works against them. I’ve met staff who are incredible humans who do their work in genuine partnership with consumers with great heart and care.I’ve built relationships with consumers and health staffs that mean the world to me. So, thank you for trusting me with a part of your story of your life. For working with me to build collaborative and respectful relationships.Places seep into my soul. And in this role, I’ve been lucky enough to travel to some of the best places in Queensland – from Mt Isa, Birdsville, Windorah, Thursday Island, Bamaga, Charleville, Mackay, Goondiwindi, and Stanthorpe. These landscapes and climates shape the people who live there; and the people I’ve met. It’s been an incredible chapter in my life.And lastly, to the amazing team of people (past and present) at HCQ who I’ve had the great privilege to work with for almost a decade. What a great group of people! I couldn’t have asked for better people to inspire me and support me when the road has gotten bumpy.Heartfelt thanks and love.Jo" ... See MoreSee Less

22 hours ago
Read about the top 4 issues for Qld consumers PLUS a paediatric consumer opportunity - all in this weeks eAlert!  https://mailchi.mp/hcq/ealert_11jan2024-4885531

Read about the top 4 issues for Qld consumers PLUS a paediatric consumer opportunity - all in this week's eAlert! mailchi.mp/hcq/ealert_11jan2024-4885531 ... See MoreSee Less

5 days ago

Whether you are experienced in consumer partnerships or just beginning your journey, we are here to support consumers and health staff work together to build a stronger health system