Strategic Direction

Our Mission

Health Consumers Queensland enables and empowers consumers to influence, lead and drive better health outcomes.

Our Vision

Consumers and community partnering with the health system for consumer-centred health care for all Queenslanders.

Our Values

• Leadership • Positive Impact • 

• Fairness • Innovation • 

 • Partnership • Zing and Zest • 

Strategic Objectives

Enabling health consumers and healthcare staff statewide

We build consumer, staff and system capacity to design a health system together through collaborative, integrated and consumer-centred approaches by providing support, strategic advice, training and advocacy.

Acting as an agent of change for consumer-centred health care

In partnership with consumers and healthcare staff, we act as a strong voice on system wide issues to influence key decision makers, policies and models of care to deliver a high quality consumer-centred health care system for all Queenslanders.

Enhancing effective partnership

We develop and grow effective organisational partnerships locally, nationally and internationally to achieve consumer-centred health care for all Queenslanders.

Building and using evidence

We support consumers and staff to be involved in co-creating the evidence base for health system development and transformation. We act on the evidence of the human lived experience of the health system to build capacity of consumers and to leverage system change.

Being transparent and enduring

We demonstrate transparency and responsiveness on behalf of consumers, community and our funders. We maintain strong leadership and governance to assure organisational sustainability and longevity. We support the passion, energy and courage of our staff and members of our Network.

Addressing the social determinants of health

We acknowledge that systemic reform of the health system requires recognising the social determinants of health and co-designing models of care that address them.

Strategic Direction 2018-2023

Our printable Strategic Direction 2018-2023 is a one-page snapshot of all that drives our work, including our mission, vision and values, our objectives, and our areas of focus.