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Consumer Opportunities

Host a Kitchen Table Discussion about Queensland Health websites

Health Consumers Queensland is offering 16 consumers and carers from across Queensland the opportunity to host a Kitchen Table Discussion and lead consultation with their local community  to hear what Queenslanders think about Queensland Health websites (including www.health.qld.gov.au) and how they can be improved for consumers.

 

Closing date: 5pm Friday 7th February 2020

Apply now

Background and purpose

Queensland Health has contracted Health Consumers Queensland to undertake this consumer consultation.

Every day, thousands of Queenslanders visit a range of Queensland health websites (including  www.health.qld.gov.au and public hospital sites) to find public health information and services. Queensland Health needs to ensure that the quality of the sites is high so that Queenslanders can access health information quickly and efficiently. With over 50 sites within the Queensland Health website collection, it’s important that people can find what they are looking for.

In 2019, Queensland Health Strategic Communications Branch established the Website Transformation Program to improve the experience of people using Queensland Health websites. The program will focus on the needs of Queenslanders who access online information and services from Queensland Health.

The Queensland Health Website Transformation team is working with Health Consumers Queensland to undertake “Kitchen Table” consumer consultations. This will help the team hear directly from people about their experience using Queensland Health websites and let them know how they could be improved.

In this way, a range of stakeholders including health consumers, carers and the general public will help shape the website transformation project.

The discovery process will help the team identify:

  • “what works” and “what doesn’t work” for community members accessing the website;
  • what sort of design features people can relate to;
  • how Queenslanders can best find the health information and services they need;
  • how to create accessible pathways for users to navigate all Queensland Health websites; and
  • the sort of relationship people want to have with Queensland Health as a trusted source of information.

A better Queensland Health web presence should increase the efficiency of information and service delivery to users.  Improved engagement with the community enabled by the websites will support Queensland Health’s vision of “Healthier Queenslanders.”

About the project

The consultation will involve kitchen table discussions being held in each of the 15 Queensland Hospital and Health Services (HHS) regions, and Children’s Health Queensland. If you are a consumer or carer in one of the HHS regions and would like to host a kitchen table discussion, we welcome your application:

  1. Children’s Health Queensland
  2. Torres and Cape
  3. Cairns and Hinterland
  4. Townsville
  5. Mackay
  6. Central Queensland
  7. Wide Bay
  8. North West
  9. Central West
  10. South West
  11. Metro South
  12. Metro North
  13. Sunshine Coast
  14. Gold Coast
  15. West Moreton
  16. Darling Downs

Who are we looking for as Consumer or Carer Hosts?

Hosts will have knowledge of or have used a Queensland Health website, either  https://www.health.qld.gov.au , a local hospital website or another from the Queensland Health portfolio of websites.

We are also interested in hearing particularly from consumers who may not normally participate in consultation on healthcare. To achieve this, we are particularly looking for consumers and/or carers who can demonstrate they have strong links with their communities.

We will choose one host from each of the 16 Queensland Hospital and Health Service regions.

About Kitchen Table Discussions

Kitchen Table Discussions are community engagement sessions led by local people for local people. They allow individuals and small groups to participate in discussions at a time of day, and in a place, that suits them. The discussions enable health consumers, carers and community members who do not ordinarily participate in healthcare consultation to have their say in a safe and supportive environment.

Each Kitchen Table Discussion will be led by a Consumer Host with a strong community network and will invite up to 10 community members to a discussion in a location of their choosing. The Host guides the discussion with a set of questions provided to them and reports the outcomes back to Health Consumers Queensland.

Role of the Discussion Host

As the host, your role will be plan, coordinate and facilitate a once-only 90-minute discussion you’re your local network and community members. This includes:

  • Inviting up to 10 participants who would be interested in being part of the discussion on this important subject. They will be your local community connections (ideally, people who do not normally have their voice heard in healthcare).
  • Choosing a venue, time and date between 21st February and 13th March that works for your participants.
  • Host the session.
  • Complete and provide a feedback report to Health Consumers Queensland by 21st March 2020.
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National Consumer Opportunity to Lead Consultation with your Community on the Future State of Primary Health Care

Host a Kitchen Table Discussion with your local community members on what’s important to you in relation to primary health care.

Closing date: 7th February 2020

Please complete this application form and return it to consumer@hcq.org.au by 4.00pm on 7 February 2020.

About the project

The Consumers Health Forum of Australia (CHF), in collaboration with Health Consumers Queensland, is offering consumers and carers from across Australia the opportunity to facilitate a consultation with their local community on primary health care, and how we can deliver health care in the community that is accessible, convenient and keeps people well.

Primary health care is usually the first contact a person has with the health system and relates to health care received outside of a hospital setting. Primary care providers include your local general practitioner (GP), community nurses, nurse practitioners, allied health professionals, pharmacists, dentists and Aboriginal health workers.

CHF is contributing to the development of the Australian Government’s Primary Health Care 10 Year Plan, and we want to ensure consumer views are central to that Plan. We are undertaking a series of 12 Kitchen Table Discussions across the country to hear from consumers about what matters to them when it comes to primary health care.

 

About Kitchen Table Discussions

Kitchen Table Discussions are community engagement sessions led by local people for local people. They allow individuals and small groups to participate in discussions at a time of day, and in a place, that suits them. The discussions enable health consumers, carers and community members who do not ordinarily participate in healthcare consultation to have their say in a safe and supportive environment.

Each Kitchen Table Discussion will be led by a Consumer Host with a strong community network and will invite up to 10 community members to a discussion in a location of their choosing. The Host guides the discussion with a set of questions provided to them and reports back the outcomes to Health Consumers Queensland. Health Consumers Queensland will compile the responses into a set of consumer insights to help inform CHF’s input into the Primary Health Care 10 Year Plan.

 

Who are we looking for as consumer or carer hosts?

We are looking for 12 people to host the Kitchen Table Discussions from across all states and territories. We would like our hosts to have personal experience with or an interest in primary health care. We are also interested in representing the views of a range of consumers who may not typically have a say in healthcare. To achieve this, we are particularly looking for hosts who are consumers and/or carers and can demonstrate they have strong links with their communities.

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Apply for QScript Consumer Reference Group and public-facing videos

Closing date: 5pm, Tuesday 28 January 2020

Health consumers and/or carers are invited to take part in a project aimed at educating the public and medical professionals about QScript, Queensland’s real-time prescription monitoring system 

Insight is seeking to partner with consumers and/or carers who have lived experience of persistent pain, anxiety, sleep problems or Attention Deficit Hyperactivity Disorder (ADHD). Consumers will have the opportunity to participate in the development of education and communication relating to Queensland’s new real time prescription monitoring system, QScript.

Insight are developing a series of videos to educate the public and medical professionals about QScript. Consumers partnering on this project will inform and guide the content of the videos, and potentially appear in the videos.

Who is conducting this project – Insight

Queensland Health have contracted Insight, an education provider, to develop education modules relating to Queensland Health’s Program of Work, real time prescription monitoring system. Insight will be conducting this work on behalf of Queensland Health. Read more about Insight: https://insight.qld.edu.au/

What are monitored medicines?

‘Monitored medicines’ are medicines identified by Queensland Health as potentially presenting a high risk of harm to patients as a result of misuse, abuse, diversion, substance use disorder and/or overdose. Because of this risk, the dispensing of these medicines is closely monitored to help ensure safe use.

These monitored medicines are most commonly used to treat pain, insomnia, attention deficit hyperactivity disorder (ADHD), and mental health difficulties such as anxiety.

What is real-time reporting of monitored medicines?

Providing real-time prescription information directly to treatment providers is one means of significantly improving prescribing and dispensing decisions and reducing harms from inappropriate and/or unsafe use of high-risk prescription medicines.

For further details on the program of work involving Queensland’s real time prescription monitoring system, QScript. https://www.health.qld.gov.au/clinical-practice/guidelines-procedures/medicines/real-time-reporting

Consumer Opportunity

Initial Consumer Reference Group meeting: the week of 10th  February 2020

Filming to be scheduled: between  17th  February to 16th March 2020

  1. Join the Consumer Reference Group to inform the below pieces of work. This Reference Group will continue throughout the implementation of the program and any further marketing or educational information.
  2. QScript public-facing video. Queensland Health is currently engaging pharmacists, medical practitioners and health consumers to be filmed in a video to educate the public about QScript. The public facing video will be featured in various channels, primarily social media and online education modules for clinicians. Consumers will be asked to:
  • Provide feedback on the script developed for the public video and;
  • Consumer representatives who are comfortable with being featured (filmed, delivering a piece to camera) in the promotional video. See public facing script here.
  1. Clinician facing education – Honest Conversations. As with the public-facing video, consumers will be asked to:
  • Provide feedback on the script, and
  • Consumer representatives who are comfortable with being featured (filmed, delivering a piece to camera) in the promotional video.
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