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For Consumers

Consumer Opportunities

Expression of Interest: Have a voice in improving the way people are cared for in a medical emergency

Closing date: close of business on Tuesday, 31 March 2020

Apply now

The Emergency Medicine Foundation is inviting a health consumer representative to influence and promote positive patient, family, consumer and community experience and outcomes for emergency care.


The Emergency Medicine Foundation is a small yet dynamic non-profit:

  • funding innovative Australian research to improve patient care in a medical emergency
  • dedicated to translating research outcomes into real and practical benefits, which help save lives in medical emergencies
  • supporting emergency health professionals – doctors, nurses, paramedics, retrieval staff and allied health professionals and work with hospitals, patients, government, NFP organisations and the wider community
  • delivering better and more effective health services through research to improve healthcare, health outcomes, save lives and money.

Role of the consumer

This is an opportunity to:

  • To partner with a unique non-profit organisation to promote positive patient, family, consumer and community experience and outcomes from emergency care, through robust research and making change happen.
  • Lead and engage with their Board and Executive to help shape the future of EMF.
  • Be a guiding voice for an organisation that has limited consumer involvement and take it to a place where the consumer voice is pivotal, underpinning the work they do.
  • As the first consumer representative with EMF, this role will shape the future of consumer partnering and EMF’s future. In many ways the role will be shaped by you, and may include attending meetings, providing advice on documents – such as strategies and research initiatives, and also representing the organisation.

Who is it for?

The ideal candidate:

  • You don’t need to be research savvy, but you must be an experienced consumer representative.
  • You will be confident working and communicating with healthcare professionals, board and executive members.
  • You enjoy being part of a small, values driven, dynamic team.
  • You will have the ability to think strategically and clearly articulate your feedback in person, by phone or online meetings.
  • Strong consumer voice with a flexible approach that will help EMF shape its future.
  • Consumers located in rural, regional and remote communities are very welcome and highly encouraged to apply (access to meetings will be supported by online video conferencing).
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EOI Carer Representative for Adolescent Extended Treatment Centre Steering Committee

Expression of Interest for  

Adolescent Extended Treatment Centre Steering Committee: Carer Representative 

Carers with experience or interest in child and youth mental health are invited to submit expressions of interest for a representative position on the Adolescent Extended Treatment Centre Steering Committee. 

About the Project

The Department of Health is committed to ongoing engagement and participation of health consumers following the Government’s response to the Barrett Adolescent Centre Commission of Inquiry report 

As part of the 2017-18 State Budget, the Government committed to deliver a new Statewide Adolescent Extended Treatment Centre (AETC) on The Prince Charles Hospital Campus, to be owned and operated by Children’s Health Queensland Hospital and Health Service (CHQ). 

CHQ, in collaboration with the Department of Health, other key Government agencies, and health consumers, has established an AETC Steering Committee to ensure effective governance of the AETC commissioning process.  A carer position on the committee has recently become vacant.  

Committee Membership

The Committee is to ensure advice and direction is provided to support timely and successful delivery of the AETC, and the necessary systems and processes to deliver a quality, safe, and inclusive mental health service.  The Committee is chaired by Frank Tracey, Chief Executive, Children’s Health Queensland, and meetings are held on a monthly basis. 

There are currently two consumer and two carer representative positions on this committee. This EOI is for a vacant carer representative position. 

Apply Now

Role of the consumer

Health Consumers Queensland is working closely with Queensland Health, the Barrett community of former patients, family, friends, young mental health consumers, and carers in Queensland to make sure consumer and community needs are considered during the establishment of the new AETC.  

In addition to sharing experiences from a carer or family member perspective, carer representatives will:  

  • Provide information and feedback to the group 
  • Provide direct advice to inform developing solutions/decision making 
  • Provide feedback to be considered and influence future solutions or decision making

Who is it for?

Carers with experience or interest in child and youth mental health

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Expression of Interest: Primary Clinical Care Manual 11th Edition Editorial Committee Rural and Remote Health Consumer Representation


The Rural and Remote Clinical Support Unit (RRCSU) is inviting two health consumer representatives to participate on Primary Clinical Care Manual 11th Edition Editorial Committee. 

Closing date: Thursday, 20 February 2020

Apply now

Rural and Remote Clinical Support Unit (RRCSU)

The RRCSU, a part of Queensland Health, located in Cairns, was formed in 2012 as a part of the implementation of the Hospital & Health Boards Act 2011. The mandate of the unit is to provide support services to the four rural Hospital and Health Services (HHS) (those being: Torres and Cape, North West, Central West, and South West HHSs). The RRCSU is funded from the Queensland state-wide funding pool and is hosted by Torres and Cape Hospital and Health Service (TCHHS). Under the TCHHS Service Agreement the RRCSU may provide support and services more broadly than these four HHSs.


The unit currently provides a suite of clinical resources (the Primary Clinical Care Manual, PCCM, the Chronic Conditions Manual, CCM and the Rural and Remote Emergency Services Standardisation Guidelines, RRESSG) for use across a broad range of clinicians in rural, remote and austere settings. The unit also provides blended and online training, clinical credentialing, credentialing audit, medical employment support services, IT support services, graphic design and special projects.


Other clients of the RRCSU include; Children’s Hospital Queensland, Central Queensland HHS, Not-for-profits across the country including, but not limited to; Gidgee Healing and Apunipima Cape York Health Council, all branches of the Defence Forces, and the Department of Health and Human Services in Victoria. Support is available to these services on a user pays basis.


The Primary Clinical Care Manual (PCCM)

The PCCM is a clinical resource that provides authorisations and guidance to clinicians when delivering primary health care. A wide range of clinicians use the manual. The PCCM contains abbreviated clinical guidelines and protocols to support the delivery of best practice care. These authorisations and guidelines relate to use of the PCCM in rural, remote and austere settings.


Clinicians authorised to use the manual include; Medics, Nurse Practitioners, Medical Officers, Registered Nurses, Advanced Practice Nurses, Aboriginal and Torres Strait Islander Health Practitioners (ATSIHP) and Indigenous Health Workers (IHW). The manual is used by numerous organisations across Queensland, in rural and remote Victoria, and all branches of the Australian Defense Force.


The PCCM Editorial Committee

The role of the PCCM Editorial Committee is to:

  • Confirm that proposed PCCM content aligns to the needs and expectations of consumers and clinicians in rural and remote primary care and austere settings
  • Confirm that proposed PCCM content is appropriate for use in rural, remote and austere settings
  • Confirm that PCCM content is presented in a form that is easily referenced, useful and usable
  • Confirm that proposed PCCM content is suitable for use by Aboriginal and Torres Strait Islander Health Practitioners, Authorised Indigenous Health Workers, Registered Nurses, Advanced Practice Nurses, Nurse Practitioners, Midwives, Medical Practitioners and Defence Force Medics
  • Confirm that PCCM content is ready for governing body authorisation and publication.
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National Consumer Opportunity to Lead Consultation with your Community on the Future State of Primary Health Care

Host a Kitchen Table Discussion with your local community members on what’s important to you in relation to primary health care.

Closing date: 7th February 2020

Please complete this application form and return it to by 4.00pm on 7 February 2020.

About the project

The Consumers Health Forum of Australia (CHF), in collaboration with Health Consumers Queensland, is offering consumers and carers from across Australia the opportunity to facilitate a consultation with their local community on primary health care, and how we can deliver health care in the community that is accessible, convenient and keeps people well.

Primary health care is usually the first contact a person has with the health system and relates to health care received outside of a hospital setting. Primary care providers include your local general practitioner (GP), community nurses, nurse practitioners, allied health professionals, pharmacists, dentists and Aboriginal health workers.

CHF is contributing to the development of the Australian Government’s Primary Health Care 10 Year Plan, and we want to ensure consumer views are central to that Plan. We are undertaking a series of 12 Kitchen Table Discussions across the country to hear from consumers about what matters to them when it comes to primary health care.


About Kitchen Table Discussions

Kitchen Table Discussions are community engagement sessions led by local people for local people. They allow individuals and small groups to participate in discussions at a time of day, and in a place, that suits them. The discussions enable health consumers, carers and community members who do not ordinarily participate in healthcare consultation to have their say in a safe and supportive environment.

Each Kitchen Table Discussion will be led by a Consumer Host with a strong community network and will invite up to 10 community members to a discussion in a location of their choosing. The Host guides the discussion with a set of questions provided to them and reports back the outcomes to Health Consumers Queensland. Health Consumers Queensland will compile the responses into a set of consumer insights to help inform CHF’s input into the Primary Health Care 10 Year Plan.


Who are we looking for as consumer or carer hosts?

We are looking for 12 people to host the Kitchen Table Discussions from across all states and territories. We would like our hosts to have personal experience with or an interest in primary health care. We are also interested in representing the views of a range of consumers who may not typically have a say in healthcare. To achieve this, we are particularly looking for hosts who are consumers and/or carers and can demonstrate they have strong links with their communities.

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