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For Consumers

Consumer Opportunities

Expression of Interest – Mental Health Experience Surveys Steering Committee

Closing date: close of business Thursday, 15 November 2018


Mental Health Alcohol and Other Drugs Branch, Clinical Excellence Division, Queensland Department of Health

The Department of Health conducts consumer and carer experience surveys in Queensland’s public mental health services. The surveys seek information from service users, carers and the families of young people about their experiences, and use this to plan and implement quality improvement initiatives.

The collection is coordinated by the Mental Health, Alcohol and Other Drugs Branch within the Clinical Excellence Division, and is overseen by a Steering Committee which provides advice and guidance on the framework, implementation, reporting and use of information.


The purpose of the Mental Health Experience Surveys Steering Committee is to provide strategic advice and guidance on the implementation of the Your Experience of Service (YES) and Carer Experience Surveys, including enhancements to the framework and protocols, reporting, and use of consumer and carer experience of care information to inform quality improvement activities in public mental health services.

Steering Committee membership is comprised of clinical staff and consumer/carer consultants from Hospital and Health Services, representatives from Mental Health Alcohol and Other Drugs Branch and the Patient Safety & Quality Improvement Service. Representation consists of HHSs from regional and metropolitan areas.

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Expression of Interest – Queensland Health Online Information Research

Closing date: close of business Monday, 19 November 2018


Strategic Communications Branch, Queensland Department of Health


Queensland Health would like to speak to consumers to understand how, when and where they look for health information, including everything from symptoms and condition information through to how to find a specialist to book an appointment.

Role of the Consumer

Consumers taking part in these interviews will contribute to the understanding of how health information is accessed in Queensland both now and how they would like this to improve in the future. They will also raise key consumer and community perspectives from their personal experience, including considerations such as the barriers to accessing healthcare that may be cultural, financial or emotional. Consumers bring their lived experience and those of people in their networks to these discussions.

Who is this for?

Expressions of interest are invited from consumers who have looked up healthcare information online at any time in the last few months.

Time and Location

A series of one-on-one interviews lasting approximately 30 minutes will be held, either in-person in South Brisbane, or via video conference or phone call.

Remuneration and Support

Consumers who participate will receive a $20 gift card for their time.

How to apply

Please complete this Expression of Interest and return to Health Consumers Queensland via email to: For assistance completing this Expression of Interest, please contact Michael Taylor via or by phone on 07 3012 9090.

Free Training at Logan Central Library in November

Friday, 16 November 2018


Ordinary people can make a difference to the health of their community. Could that person be you?


Many people do not know that they can influence the health care system. Come along to learn how you can use your experience of health care to create change.


  • How the health system works
  • What is a health consumer?
  • How do health consumers influence healthcare?
  • What experiences of healthcare do you have?
  • Tips for being a strong voice
  • Ways to become involved and make change
  • What you can do next

This session will be a friendly, casual and supportive way to explore whether you would like to become involved.

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Expressions of Interest – New Preventative Health Program Document Review Focus Group

Closing date: COB, Thursday 22 November 2018

Queensland Health’s Health Contact Centre is seeking consumers to take part in a focus group to input into client handouts as part of a new preventive health program they are designing for implementation in 2019. Topics covered include smoking, alcohol, cancer screening, physical activity, nutrition, weight, psychological wellbeing and chronic health conditions.

Queensland Health, Health Contact Centre

The Health Contact Centre (HCC) provides confidential health assessment and information services to Queenslanders 24 hours a day, 7 days a week using multi-channel delivery models. The centre is staffed by nurses, health practitioners and counsellors to ensure consumers receive safe, quality and responsive advice. Read more >


The HCC has been engaged to develop a new service that comprehensively screens, assesses, advises and supports clients to understand their modifiable lifestyle risk factors. Eligible patients will be provided with brief advice and connected to evidence-based lifestyle modification programs, aimed at increasing health literacy and patient access, confidence and support in connecting with appropriate services and programs.

Queensland Health is seeking to consult consumers to refine a set of client information resources that have been developed for a new preventive health program. Additional workshop discussion will centre around consumer preferences for searching and receiving information.

Role of the Consumer

Consumers will review 4 documents to provide feedback and input from a consumer perspective including:

  • 2 x 1-page risk factor fact sheets
  • 1 x personalised action plan example
  • 1 x extended risk factor fact sheet (3 pages)

Consumers will engage in a general discussion about their information seeking processes and preferences to receive information.

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