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keeping consumers at the centre of the covid-19 response

Consumers: How to use Zoom and ensure your voice is heard during COVID-19

We are working to ensure that the consumer voice remains at the heart of the COVID-19 health response. One of the most effective ways to share your views right now is via online video conferencing platforms like Zoom. We would like to help you build your skills to use Zoom with confidence so that you can host and join meetings online, self-organise and have an impact on planning and decision-making in your regions and local communities.

Zoom is free and easy to download if you have a computer which has a microphone, camera and reliable internet.

If you are new to Zoom, take a look at these resources to get up and running.

Written instructions

Getting Started with Zoom

Using the Zoom controls within a meeting

Video

How to join a Zoom meeting

Using meeting controls. This video also discusses controlling a meeting from the host’s point of view, but does have useful information for participants about using Zoom.


**NEW HCQ TIP SHEET – partnering with consumers on COVID-19

On request from Hospital and Health Service staff, Health Consumers Queensland has created a brand new HCQ tip sheet for staff on how to involve consumers in COVID-19 planning, decision-making and communications . We hope you find this clear, simple and useful.  We have sent it to HHS Chief Executives and Engagement Advisors.  Please circulate it to any staff and consumers you know who should be partnering together on the local development of COVID-19 strategy and communication.

Download the tip sheet >


COVID-19 Community of Interest

If you would like to be a part of a statewide network of consumers who are interested in being involved on COVID-19 responses, please register your details via the link below.  We are still planning how we will organize this, but we can start collecting the names of those people who are interested. 

We imagine that this group will be a ready source of consumers to call upon should COVID-19-related opportunities arise at short notice.

Sign Up >


COVID-19 – Initial Response

A pandemic is an unprecedented event for our State. An enormous amount of work is currently being led by the Chief Health Officer Jeanette Young and undertaken by people across many organisations and areas of Government as the pattern and spread of COVID-19 changes daily.

It is undoubtedly a challenging time for all of us. It requires a coordinated cross-Government, industry and community response. We have been doing our bit to ensure consumers are being involved in key decisions and we have been listening to the voices of concerned consumers and carers.  

Getting Consumers Involved in Key Decision-making


Last week we invited representatives from the Department of Health to hear directly from twelve experienced and potentially vulnerable consumer partners from across the state representing Aboriginal, culturally and linguistically diverse, and rural and remote communities, people living with multiple chronic conditions or disabilities, parents of immuno-suppressed children and/or with chronic conditions and older people.  You can read a report based on these discussions and what matters most to them. This report has also been shared widely with key leaders in the Department of Health.

At a Queensland Health COVID-19 forum this week Health Consumers Queensland declared that consumers and carers must be at the planning and decision-making table on this issue. We emphasised the important role consumers can play in shaping communications so they are received and understood by our diverse communities. In response, the Director-General of Health, Dr John Wakefield, has shared his expectation to the Queensland Health system leadership that it is more vital than ever that the voice of consumers is heard and valued and that the partnership between consumers and the health system is strong in this time of crisis.

Additionally, the Health Consumers Collaborative of Collaborative meeting this week focused on a workshop with consumers and senior representatives of the health system about the priorities for ensuring a consumer engaged response to COVID-19.  This developed actions, principles of engagement, and networks that need to be engaged with.

We are currently planning and reviewing our work priorities for the year.  We will continue to share with you about outcomes and actions that arise from this and other activities that we are involved with.

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