Recruiting Consumers: Recruitment Process
Planning and preparation
Laying the foundations for a strong consumer partnership
How we can help
See what support we can offer your consumer recruitment
Guiding you through every step along the process
The how, why and when of remuneration and reimbursement
Writing a position description and application form
Once all the details of the consumer activity have been confirmed you are ready to write your position description and application form. You are welcome to use the template in the Resources list which will help you include all the necessary details.
Writing your position description and application form in consumer-friendly language will help you to reach the widest audience possible. Asking someone who does not work in health to proof read your position description can be a useful way to make sure that that language you are using is not too technical or full of jargon.
Monitoring application numbers
Monitor the number of applications coming in, and make sure the ones that are coming in are suitable. If numbers are low or the applicants are not a good fit, you may need to take a different approach.
Are there other ways you could reach your target audience?
Is there something about the description and application that is turning people away?
We are happy to discuss options with you if you need some help.
- Example email: Receipt of consumer application
Contacting applicants and letting us know
Email all applicants of the outcome of their application. Contact your successful applicants first, to make sure they are still available and interested. Once they have accepted, you can contact the unsuccessful applicants. From this point, you are the key point of contact for your new consumer representatives. Use the email templates to guide you.
Let Health Consumers Queensland know who the successful consumers are, and we can provide any support the consumers may need during their involvement in your project. Our support will complement the support you are already giving them. Health Consumers Queensland will connect the consumers to our Statewide Network where we offer consumer opportunities, training and capacity building and resources to support their roles.
You can let us know in two ways: by sending the successful consumers’ completed application forms to us and we will add them to our network. Alternatively, you can send their contact details and name of project to firstname.lastname@example.org.
Keeping it consumer-friendly
Throughout the course of your consumer partnership, keep the needs and circumstances of consumers at the front of your mind. Remember that consumers do not work within Queensland Health and so do not have the same inside knowledge of the way it works, or the jargon used by its staff. Other things to remember:
- Consumers may not be accessing email as frequently as your colleagues do. Allow at least 24 hours for a consumer to see an email.
- Ask consumers their preferred mode of communication. While email may be the most efficient for you, for some consumers a quick phone call is a better way to communicate. Asking will make it easier for both you and the consumers.
- If consumers need to read material before a meeting, be mindful that their reading time may not be in regular work hours. For many consumers, evenings and weekends are when a lot of their consumer work is done. Factor this into your timelines.
- For a consumer on a low income, the payment they receive for their partnership work is significant. Always ensure they are remunerated as quickly as possible and pay particular attention to reimbursing any costs they have incurred during the activity.