Skills Building

Our primary role is to support consumer partnerships in health. One of the ways we do this is by providing training and skills building for health consumers and the staff of health organisations.

For Consumers

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For Staff

**NEW HCQ TIP SHEET – partnering with consumers on COVID-19

On request from Hospital and Health Service staff, Health Consumers Queensland has created a brand new HCQ tip sheet for staff on how to involve consumers in COVID-19 planning, decision-making and communications . We hope you find this clear, simple and useful.  We have sent it to HHS Chief Executives and Engagement Advisors.  Please circulate it to any staff and consumers you know who should be partnering together on the local development of COVID-19 strategy and communication.

Download the tip sheet >

COVID-19 Community of Interest

If you would like to be a part of a statewide group of consumers who are interested in being involved on COVID-19 responses, please register your details via the link below. 

Sign Up >

A holiday message to our wonderful health consumers, carers and health staff across Queensland

Finally, we are at the end of this never-ending year.

As news started to filter through at this same time last year of a concerning new virus, few of us could have foreseen that COVID-19 would go on to wreak havoc and heartbreak across the globe on such a massive scale.

We know that in many ways we are ‘lucky’ here in Queensland but we are also aware that in order to contain the virus we have had to bear the consequences of strict and sometimes painful restrictions. You may have lost a loved one and been unable to attend their funeral. You may have welcomed a new baby into the world without being able to share the joy and receive support in those early days. You may have been stranded in Australia, have a precarious visa status or be homeless, and have felt abandoned. You may have felt overwhelmed by having to work harder than you’ve ever worked whilst home-schooling your children or you may have lost your job or your business and be fearful of what the future holds.

This year has forced us to dig deep and tap into reserves of fortitude, resilience and adaptability that we never knew we had. In our separation, isolation and darkest moments, we have needed connection – to be seen, heard and considered – more than ever. And we’ve used our ability to innovate or be resourceful so that we can continue to reach out to our loved ones, our friends, our colleagues and people who can support us. read more…

Going the extra mile in 2020

From a sombre starting point at the onset of lockdown when the Health Consumers Queensland team were faced with the prospect of COVID-19 significantly impacting the work of the many wonderful health consumers on our network as well as our engagement partners at Queensland Health, we are instead ending the year able to celebrate extraordinary growth across the health engagement space with you all.

We have never seen such incredible numbers. And we are so proud of how hard we have all worked this year to ensure consumer voices are heard when key decisions are being made – going the extra mile time and time again to achieve this. Thank you to everyone involved and a special thanks to our extraordinary team:

Melissa Fox, Chief Executive Officer
A key part of Melissa Fox’s role this year has been to strongly advocate for consumer involvement in all parts of the health system. She sits on key committees and decision-making groups and has been a true and strong voice ensuring consumers are involved in key decision-making.

Indeed, without Melissa’s advocacy early in March at a large system wide forum with representatives from Queensland Health, including the Chief Health Officer and the Director-General, where she identified the potential consequences of Queensland’s health system not engaging swiftly and meaningfully with consumers and the community, the voice of consumers may not have been heard to the extent they have. “Speak up even when your voice shakes”, is a phrase that seems quite a good fit for Melissa this year. She’s been a fearsome leader and we’ve achieved what we have largely because of her determination to ensure consumers are heard. Thank you. read more…

Review a brochure to improve a chronic disease management service

Closing date: Thursday, 17 December 2020 

The Health Contact Centre, Health Support Queensland, Department of Health is providing  two health consumer representatives an opportunity to review a service brochure for the Self Management of Chronic Conditions program, formerly known as The COACH Program. It is a free telephone coaching program that supports people with:

  • Coronary heart disease
  • Pre-diabetes
  • Type 2 diabetes
  • Chronic Obstructive Pulmonary Disease (emphysema or chronic bronchitis)

Role of the consumer

The consumer is required to receive the brochure via email and to provide specific feedback on the design and content of the brochure in a written format such as via email feedback or tracked changes. This feedback will be incorporated into the final design and will influence the design of any future collateral.

read more…

eAlert: Looking back and looking forward with consumers from our COVID-19 Community of Interest

2020 will go down as the year when consumers in Queensland stood shoulder to shoulder with their public health system thanks to the efforts of so many committed and passionate consumers and dedicated consumer champions within Queensland Health.

So please forgive us if we shed quite a few happy tears during our final Consumer Conversation for the year on Wednesday. Fourteen consumers, Health Consumers Queensland team members and Dr Alex Markwell, Chair of the Queensland Clinical Senate and a tireless consumer champion who supported our bid to be around the table at the beginning of COVID-19 and has partnered meaningfully with us throughout this time, had much to celebrate.

Together we shared our perspectives on the incredible HCQ Covid-19 Community of Interest and reflected upon the impact that the conversations, consultations and discussions held during this extraordinary time in all our lives.

Continue reading eAlert >

Hospital in the Home Consumer Consultation Report

Clinical Excellence Queensland (CEQ) performs a stewardship role in relation to Queensland public Hospital in the Home (HITH) services. In recent years, while CEQ has collaborated with HITH services statewide to optimise the uptake of service delivery in Queensland, robust consumer engagement regarding HITH has not occurred.

In November 2020, Health Consumers Queensland undertook consultation with grassroots community via 15 kitchen table discussions. The outcomes of the consultation enable CEQ to explore current perceptions about HITH (awareness/knowledge) and consumer’s appetite for virtual care provision.

Read the full report >

2020: the year when consumers in Queensland stood shoulder to shoulder with their public health system

2020 will go down as the year when consumers in Queensland stood shoulder to shoulder with their public health system thanks to the efforts of so many committed and passionate consumers and dedicated consumer champions within Queensland Health.

So please forgive us if we shed quite a few happy tears during our final Consumer Conversation for the year on Wednesday.  There was so much to celebrate by the fourteen consumers, Health Consumers Queensland team members and Dr Alex Markwell, Chair of the Queensland Clinical Senate and a tireless consumer champion who supported our bid to be around the table at the beginning of COVID-19 and has partnered meaningfully with us throughout this time.

Together we all shared our perspectives on the incredible Health Consumers Queensland Covid-19 Community of Interest and reflected upon the impact that the conversations, consultations and discussions held during this extraordinary time in all our lives.

The COVID-19 Community of Interest and our online Consumer Conversations were established almost overnight through existing Health Consumers Queensland networks to enable rapid, accessible and inclusive consumer consultation on unprecedented challenges for the health system..

Over 600 consumers and observers/speakers from Queensland Health have attended 24 Consumer conversations since the end of March. Based on what you told us about what was and wasn’t working in the public health system, you trusted us to put together 22  Issues Papers and we shared these across the Department and all the Hospitals and Health Services to inform the response to COVID-19. read more…

Host a Kitchen Table Discussion about the Mental Health Review Tribunal

Applications close at 4pm, Thursday, 21 January 2021

Health Consumers Queensland has an opportunity for eight consumers and/or carers to lead a consultation with their local community through a kitchen table discussion to learn about their knowledge of and/or experience with the Mental Health Review Tribunal (MHRT).

About the project

Health Consumers Queensland has been contracted by the Mental Health Review Tribunal (the Tribunal) to undertake consultation with Queenslanders about their knowledge of and experience with the Tribunal.

The primary purpose of the Tribunal is to review the involuntary status of persons with a mental illness and/or intellectual disability. The Tribunal also provides approval for the performance of electroconvulsive therapy and non-ablative neurosurgical procedures. The Tribunal is an independent decision-making body under the Mental Health Act 2016 and is not part of any health service or treating team. read more…

Join the Statewide Trauma Clinical Network Steering Committee

Closing date: Monday, 11 January 2021

Clinical Excellence Queensland (CEQ) is offering one health consumer representative a unique opportunity to join the Statewide Trauma Clinical Network (STCN) Steering Committee as a member.

Clinical Excellence Queensland (CEQ) partners with Hospital and Health Services (HHSs), clinicians and consumers to drive measurable improvements in patient care through the continual pursuit of excellence. CEQ does this by identifying, monitoring and promoting improvements in the quality of health services delivered by service providers (both HHSs and private health facilities, globally and within Queensland), and supporting and facilitating the dissemination of best-practice clinical standards and processes that achieve better outcomes for our patients. For more information see https://clinicalexcellence.qld.gov.au/index.php/

Statewide Clinical Networks provide clinical leadership, expertise and advice to Queensland Health with the aim of improving consumer outcomes and experience. They work collaboratively across Queensland to develop and implement evidence-based practice in a coordinated way to achieve high quality healthcare. Find more information on the Statewide Clinical Networks here.

Definition of Trauma
For the purposes of the core work of the STCN, trauma is defined as any physical injury sustained by a physical mechanism. Although physical injury can be associated with emotional or psychological injury, the health consumer experience of the initial physical trauma journey is of most relevance within the STCN. read more…

Review a service brochure for the Self Management of Chronic Conditions Program

Closing date: Monday, 14 December 2020

The Health Contact Centre, Health Support Queensland, Department of Health is seeking two health consumer representatives to review a service brochure targeted at the public and professionals for an existing service that is going through a re-branding process.

The Program

The brochure is for the Self-Management of Chronic Conditions Program (SMOCC), formerly known as The COACH Program. The program is a free telephone coaching program that supports people with:

  • Coronary heart disease
  • Pre-diabetes
  • Type 2 diabetes
  • Chronic Obstructive Pulmonary Disease (emphysema or chronic bronchitis)

The program helps patients to manage their condition and reduce the risk of future complications and avoidable hospital admissions. Telephone coaches are qualified health professionals who discuss treatment specific to the patient’s condition. This can include their health targets, treatments, and ways to manage their risk factors. read more…

Join the Steering Committee for the Mental Health Act 2016 eLearning Package Review

Closing date: Monday, 11 January 2021

The office of the Chief Psychiatrist is seeking one (1) consumer and one (1) carer representative with experience of the mental health system in Queensland to participate on a Steering Committee which will be reviewing the training resources used to train clinicians in executing their functions under the Mental Health Act 2016.

A project to review the current Mental Health Act (MHA2016) eLearning package is currently underway and is anticipated to require a phased approach spanning a 2 to 3 year period. Due to the nature of the project and the statewide impacts, the Steering Committee will provide a consistent approach to the management of the project while ensuring transparency.

The Steering Committee will act as overarching governance of the project to ensure the end product is fit for purpose. The purpose of this document is to define the roles and responsibilities of the Steering Committee for MHA2016 eLearning review. read more…

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