Skills Building

Our primary role is to support consumer partnerships in health. One of the ways we do this is by providing training and skills building for health consumers and the staff of health organisations.

For Consumers

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For Staff

**NEW HCQ TIP SHEET – partnering with consumers on COVID-19

On request from Hospital and Health Service staff, Health Consumers Queensland has created a brand new HCQ tip sheet for staff on how to involve consumers in COVID-19 planning, decision-making and communications . We hope you find this clear, simple and useful.  We have sent it to HHS Chief Executives and Engagement Advisors.  Please circulate it to any staff and consumers you know who should be partnering together on the local development of COVID-19 strategy and communication.

Download the tip sheet >

COVID-19 Community of Interest

If you would like to be a part of a statewide group of consumers who are interested in being involved on COVID-19 responses, please register your details via the link below. 

Sign Up >

Are culturally and linguistically diverse consumers having their needs met during COVID-19?

Health Consumers Queensland facilitated a conversation between culturally and linguistically diverse (CALD) and non-CALD consumers*, NGOs representing the interests of CALD consumers and staff from Queensland Health’s Disability and Multicultural Health Unit who have been leading engagement with CALD communities on the health response to the pandemic, the Social Policy Department, the Deputy Director-General of Corporate Services, the Statewide Lead for COVID-19 for Aged Care and Disability, and the Strategic Communications Branch. In all, more than 40 people were part of this on-line discussion about the issues culturally and linguistically diverse consumers faced in the health system during COVID.

Since April 2020, the Department and stakeholders representing CALD community groups in Queensland have been working together to develop policy and action plans for a COVID-19 response that meets the needs of culturally and linguistically diverse Queenslanders. Throughout this time, Health Consumers Queensland has also been listening to CALD consumers in our frequent Consumer Conversations sharing their experiences of accessing health care during the pandemic and expressing their concerns and views about what is still missing the mark.**

This conversation offered a rare moment for the Department, consumer organisations and every day CALD consumers to reflect upon the opportunities and improvements in access or delivery of health care which have been developed during COVID and collectively ask ourselves how we can keep doing this better.

Read the full issues paper here >

eAlert: What do consumers need to feel safe in our public health system?

Thank you to the many consumers and carers, and Dr Jillann Farmer, the Deputy Director-General of Clinical Excellence Queensland who contributed to such a powerful and open Consumer Conversation about feeling safe in our public health system this week.

We heard loud and clear how much safety matters to all of us who access health care. We also learned that what it looks, feels, sounds and tastes like for each of us is so unique – and extends far beyond a single perspective of clinical safety.

You shared what safety means to you if you identify as LGBTIQ, if you are from a culturally or linguistically diverse background and no one speaks your language, if you are challenging a senior clinician, or a carer having to point out a problem with the care of a loved one, if you have to invoke Ryan’s Rule or another review / complaint protocol, or if you feel very unwell or vulnerable.

Continue reading eAlert

Health Provider Portal (HPP) Expansion Opt-in/Out Process Consumer Review

Closing date: 9am, Monday 16th November 2020

Queensland Health, Clinical Excellence Queensland (CEQ)

Clinical Excellence Queensland is seeking up to ten (10) consumers to review patient information available to the public via the Health Provider Portal (HPP) website, the revised consent model whereby patients are able to opt to not have their public healthcare information available to private health practitioners, and to provide advice on marketing opportunities to ensure patients are aware of their right to opt out.

From mid-2017, Queensland General Practitioners (GPs) have had secure online access via the HPP to patient healthcare information from Queensland’s public hospitals. CEQ is currently expanding access to include private Nurses, Midwives, Specialists and Paramedics.

Purpose

Private health practitioner’s access to key public healthcare information for the patients under their care in the community, gained through the expansion of Queensland Health’s HPP, bridges the information gap between Queensland’s private health practitioners and public hospitals to help ensure patients receive consistent, timely and better coordinated care.

Role of the consumer

The role of the successful consumers will be to review HPP patient resources and the opt-out process and provide feedback and advice to CEQ via email, Teams or phone. read more…

Integrated Commissioning and Health Needs Working Group

Closing date: 9am Thursday 5 November, 2020

Queensland Department of Health

The Department of Health is providing (1) one health consumer representative a unique opportunity to be part of an Integrated Commissioning and Health Needs Working Group (ICHNWG) to oversee and support health needs-based integrated commissioning work across Queensland Health.
ICHNWG is a working group that is accountable to the System Management advisory Committee (SMC) which is a Tier 2, Queensland Health Governance System Committee. (Please contact us for more information about the Queensland Health System Governance Chart – Tier 2 Committees).

Purpose

Queensland Health is committed to improving health care services for all people and addressing health inequity and vulnerability across the State. Identifying priority areas of unmet need is a significant step in supporting investment based on population need within a region. Undertaking a thorough health needs assessment will help inform a more equitable integrated commissioning approach, where investment is allocated to areas of greatest need.

The group will comprise approximately 10 other members, including Departmental representatives, HHS executive planners, Health and Wellbeing Queensland and consumer representation.
See draft Terms of Reference for information. read more…

Rheumatic Heart Disease Opportunity

Closing date: 9am Friday 30 October 2020

Queensland Department of Health
The Aboriginal and Torres Strait Islander, Rheumatic Heart Disease Action Plan 2018- 2021 (the Action Plan) team based within the Cairns and Hinterland Hospital and Health Service would like to work with people who have Rheumatic Heart Disease (RHD), their carers or parents. This is an opportunity to take part in the development of services for Aboriginal and Torres Strait Islander patients with Rheumatic Heart Disease across Queensland.

Purpose

The Aboriginal and Torres Strait Islander, Rheumatic Heart Disease Action Plan 2018-2021 was launched by the Minister for Health on 5 June 2018 and funded through the Making Tracks Investment Strategy.
The Action Plan sets priorities and actions that Queensland Health and its partners will take to reduce the impact of both acute rheumatic fever (ARF) and rheumatic heart disease (RHD) on Aboriginal and Torres Strait Islander people in Queensland.

We invite you to apply to join the following opportunities to provide advice on the implementation of the Action Plan: The Community of Interest and formal consumer engagement activities read more…

eAlert: An inclusive Qld, Treating people who test positive to COVID, and more

An inclusive Queensland matters for all Queenslanders

Health Consumers Queensland was one of eight state-wide organisations who co-hosted the Make Disability Count 2020 State Election Virtual Forum last Thursday, 8 October.

Over 200 people registered to attend and five political parties joined us to answer questions that are important to people with disability, their families and the organisations that support them.

Together with Queenslanders with Disability Network, ADA Australia hosting the Aboriginal and Torres Strait Islander Disability Network of Queensland, National Disability Services, Queensland Alliance for Mental Health, Community Services Industry Alliance, Queensland Advocacy Inc., and the Queensland Collective for Inclusive Education, we all called on political parties to commit to seven priority policy areas:

  • Independent individual and systemic advocacy
  • Investment in frontline community services
  • Disability leadership, governance and accountability across mainstream services
  • A dedicated Minister for Disability and Inclusion;
  • Human Rights
  • Workforce
  • Sector capacity
  • Inclusive education.

read more…

eAlert: Culturally and linguistically diverse consumers, are you having your needs met during COVID-19?

Welcome back to everyone after the September school holiday break. We hope many of you feel refreshed and revitalized as we head towards the end of this long year.

We kicked off our return to ‘’business as unusual’’ this week by hosting an important conversation with more than 40 people: Culturally and linguistically diverse (CALD) and non-CALD consumers, NGOs representing the interests of CALD consumers including World Wellness Group and the Refugee Health Network, and staff from Queensland Health’s Disability and Multicultural Health Unit, the Social Policy Unit, the Statewide Lead for COVID-19 for Aged Care and Disability and the Strategic Communications Branch.

Since April 2020, the Department and stakeholders representing CALD communities in Queensland have been working together to develop policy and action plans for a COVID-19 response that meets the needs of culturally and linguistically diverse people. Throughout this time, Health Consumers Queensland has also been listening to culturally diverse consumers who have shared their experiences of accessing health care during the pandemic and expressed their concerns and views about what is still missing the mark. read more…

Rheumatic Heart Disease Opportunity

Closing date: 9am Friday 30 October 2020

Queensland Department of Health
The Aboriginal and Torres Strait Islander, Rheumatic Heart Disease Action Plan 2018- 2021 (the Action Plan) team based within the Cairns and Hinterland Hospital and Health Service would like to work with people who have Rheumatic Heart Disease (RHD), their carers or parents. This is an opportunity to take part in the development of services for Aboriginal and Torres Strait Islander patients with Rheumatic Heart Disease across Queensland.

Purpose

The Aboriginal and Torres Strait Islander, Rheumatic Heart Disease Action Plan 2018-2021 was launched by the Minister for Health on 5 June 2018 and funded through the Making Tracks Investment Strategy.
The Action Plan sets priorities and actions that Queensland Health and its partners will take to reduce the impact of both acute rheumatic fever (ARF) and rheumatic heart disease (RHD) on Aboriginal and Torres Strait Islander people in Queensland.

We invite you to apply to join the following opportunities to provide advice on the implementation of the Action Plan: The Community of Interest and formal consumer engagement activities read more…

Mental Health Alcohol and Other Drugs Quality Assurance Committee

Closing date: Wednesday 21 October 2020

Queensland Health Mental Health Alcohol and Other Drugs Quality Assurance Committee

The Queensland Health Quality Assurance Committee (QAC) for Mental Health Alcohol and Other Drugs Services is recruiting up to two representatives to fill available roles on the QAC membership. We are seeking expressions of interest from:

  • consumers who have experience with Queensland Health mental health and/or alcohol and drug treatment services, and
  • carers who have experience with Queensland Health mental health and/or alcohol and drug treatment services.

The QAC was established by the Queensland Health Director-General in September 2017. The Committee meets an identified need for quality assurance oversight and improvement of mental health alcohol and other drugs service delivery.

Purpose

The purpose of the QAC is to improve the safety and quality of public mental health alcohol and other drugs services by reviewing and analysing clinical investigations, evaluating the quality of health service provision, and making recommendations based on the findings.

The QAC undertakes specific work in agreed priority areas. The priority areas of focus for Committee activities are:
1. Learning from Incidents and the Quality of Recommendations
2. Culture
3. Data
4. Communication and collaboration.

The Committee comprises 18 people from range of backgrounds, services, specialties and geographical locations, supported by staff from the Clinical Governance Unit, Office of the Chief Psychiatrist. Members are individuals with training and experience appropriate to the functions and activities of the Committee. The Chairperson is the Chief Psychiatrist, Mental Health Alcohol and Other Drugs Branch. read more…

Mental Health Needs-Analysis Project

Queensland Mental Health Commission – Steering Committee

Needs-analysis project – mental health non-government community services sector

Closing date: 5pm Thursday, 22 October 2020

Queensland Mental Health Commission

The Commission is seeking to engage eight (8) people with lived experience of mental illness personally or as a carer to become members of the time-limited Steering Committee that will oversee and inform the needs-analysis project.

The value of community mental health services has long been known, in terms of benefits to people who use services that also often reduce the need for more acute hospital-based services, and the cost savings and efficiencies for the system.

Shifting minds: Queensland Mental Health Alcohol and Other Drugs Strategic Plan 2018-2023 highlights the need to shift the focus of our mental health and alcohol and other drug service system towards the community as the key place where services and support are provided.

To support this strategic intent, the Queensland Mental Health Commission (the Commission) is investing in a needs-analysis of the mental health non-government community services sector to gain a better understanding of the current environment, strengths, challenges, barriers and opportunities. The needs analysis will inform the development of a five-year strategy to enhance, develop and grow the sector.
About the Commission: the Queensland Mental Health Commission is a statutory body established to drive reform towards a more integrated, evidence-based, recovery-oriented mental health and alcohol and other drug service system in Queensland. Further information can be found on the Commission’s website – https://www.qmhc.qld.gov.au/ read more…

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