Re-balancing the health system: Consumer perspectives
When contemplating re-balancing the health system by bringing some elective surgeries back on-line, consumers identified key conditions that must be met in order them to feel safe when receiving their needed healthcare including:
- Prioritising care for vulnerable consumers first
- Addressing gaps in communication
- Tailored conversations versus blanket-wide policies
- Clear and early conversations about what postoperative care would look like and alternative ways of receiving that care, and the financial costs for consumers.