News, Updates and What's On

Radical thinking by consumers and clinicians leads to innovative solutions

Radical thinking has led to innovative solutions and recommendations for the delivery of high quality and safe health care, following Queensland Clinical Senate’s* latest meeting series Reimagining healthcare: for the next phase and beyond  which was held between March and June 2022.

Twelve consumers worked together with clinicians from across the health system to identify what access to quality care could look like in the near future.

read more…

e-News July

In this issue:

  • Health Consumers Queensland Framework Review
  • Health Consumers Queensland 2016 Annual Forum website content now live!
  • In The Spotlight: John Gagen, consumer member of the Queensland Health Consumer Collaborative.
  • Opportunities: Calls for Expressions of Interest, Consultations, Conferences and more.
  • Health Consumers Queensland in the media.
  • And lastly… Congratulations, Good Reading, and an invitation.


e-News June

In this issue:

  • Message from our Chair: Reviewing the annual forum
  • In the Spotlight: Andrew Blythe, consumer member of the Queensland Health Consumer Collaborative
  • Consumer Opportunities: Networking and training
  • Consumer Vacancies
  • Online Consultations
  • Surveys
  • And lastly …. Nurse-to-patient ratios, Federal Budget, and an invitation to share your success.

e-News April

In this issue:

  • Message from our Chair
  • New partnerships, new leaders: Co-design transforming health services – at our annual forum
  • Consumer profile: Hamza Vayani
  • Board of director profiles
  • Peer support for consumer representatives
  • Training for consumers and health service staff
  • Opportunities to have your say
  • Public lecture: Identifying doctors at highest risk of claims and complaints
  • Final word

e-News March 2016

In this March 2016 issue:

  • Message from the Board Chair of Health Consumers Queensland
  • Do you partner with consumers in your role?
  • Consumer profile: Doug Porter, “Making life easier”
  • Funding for health innovations
  • Disturbing disability facts
  • Radio COTA

e-News February

In this issue:

  • Date Claimer 19 May 2016 – Health Consumers Queensland 2016 Annual Forum
  • Upcoming Networking Session 23 February 2016- What you need to know about the NDIS
  • Consumer Profile – Meet Helen Mees who is a member of the Queensland Health Consumers Collaborative
  • Children’s Health Queensland – Your Voice, Our Future – Consumer consultation opportunities

e-News December

In this issue:

  • Health Consumers Queensland 2015 in review: Chair, Mark Tucker-Evans
  • What’s on the horizon: General Manager, Melissa Fox
  • Health Consumers Queensland Launch
  • Training for health services – February is booked out
  • Queensland Health Consumers Collaborative
    • Profile on Mr Harry Pitt
  • For your diary: Dates for networking sessions 2016
  • Consumer representative vacancies
  • Opportunity for consumers and health professionals
  • Congratulations to new Board Director of Consumers Health Forum
  • Useful websites
  • Media statement: Nurse to patient legislation introduced
  • Office opening hours over Christmas

Media Statement: Supporting Queensland consumers and health services to partner for better health outcomes

Supporting Queensland consumers and health services to partner for better health outcomes:PDF

A health system that places health consumers and carers at the heart of the system in a true partnership with those who provide the care is the driving force for Health Consumers Queensland and the Queensland Government.

On Tuesday 24th November, Minister for Health and Minister for Ambulance Services, The Honorable Cameron Dick will officially open the new office of Queensland’s peak health consumer organisation, Health Consumers Queensland.

“We fund and support Health Consumers Queensland because we believe it’s good for the health system and health consumers for Queenslanders to have a strong voice in how Queensland’s health services are delivered,” said Mr Dick.

“The importance of the valuable partnership between Queensland Health and Health Consumers Queensland allows consumers to participate in the planning of health services and the development of health policy leading to health services that better meet the needs of the community.

“Health Consumers Queensland is a place Queensland Health staff can look to for advice, training and support in developing their consumer and community engagement strategies.

“It has skilled, knowledgeable staff to provide training and consultation.

“There is a growing body of evidence that engagement with health consumers is essential in lifting outcomes for patients and in improving community health overall,” said Mr Dick.

The Government has committed three years funding to the organisation to enable increasing numbers of health consumers and families to have a real say in how public health services are planned and delivered.

Health Consumers Queensland General Manager, Melissa Fox said everyday health consumers, carers and their families are providing input into service delivery and design through avenues such as patient feedback and complaints processes, or as members of consumer advisory committees and as independent consumer representatives. “Our role is to take that involvement to the next level by developing the skills of those wanting to have a voice and we will do that through training and skills development programs, and maximizing opportunities for consumer representation at all levels of the health system.”

“We are also working with the Hospitals and Health Services (HHS) to identify their needs in relation to staff training and providing strategic advice on effective consumer partnership.”

Melissa has seen first-hand from her own consumer representative roles, how valuable the partnerships between consumers and clinicians are in creating healthier people and communities. “We are working towards consumers being recognised and valued as leaders in health decision-making for their own healthcare as well as at a policy and systems level.”

Health Consumers Queensland Network member and carer representative Jan Kealton believes many people would like to speak out but do not believe they have the skills to do so effectively. “As members of Health Consumers Queensland, we have easier access to training and resources, and can play a much greater collaborative role in ensuring our health services are designed and delivered to better meet the needs of our community and ensure the best possible outcomes.“

“It’s wonderful that, with this overt support, more of us can be empowered to take greater responsibility for our own health outcomes and those of our families.“

The launch will be held at Health Consumers Queensland’s office at 9.00am, Tuesday 24th November on Level 9, 217 George Street, Brisbane.


Health Consumers Queensland is a not-for-profit organisation and a registered health promotion charity.


Media contacts: Andrew Fraser (Minister’s office) or

Melissa Fox 0404 882 716 or 3012 9090 (Health Consumers Queensland)

E-News November 2015

In this issue:

  • Queensland Health Consumers Collaborative expressions of interest closed
  • Have your say: Three consultations now open
  • New database: Updating your details
  • News and resources for consumer representatives
  • Come to our Open Day