Consumer Consultations

The message from Queensland Health is that we need more people tested for COVID-19, but consumer continue to be unclear about eligibility for testing, what testing entails, and what measures need to be taken either side of having a test. Many are reluctant to seek out...

5 June 2020 Rapid expansion of telehealth and virtual care has emerged as one of the positive outcomes from COVID-19. Consumers shared key insights including: Everybody is doing it differently. Let’s make it simpler, easier and less complicated for all consumers and...

While talking about funding priorities for the next financial year, it was clear that health consumers have an appetite for major changes in health.  Consumers have suggested major reforms to long-held ways of providing health care.  Identified reforms are: to the way...

19 May Consumers identified health consumers and carers at risk of being left behind during COVID-19. This helped form their views on who should be included in priority Queensland populations and what healthcare should look like for them. Consumers also saw the value...

From what consumers shared, a picture emerged of mixed messaging, inconsistent application of protective and safety measures, and varying levels of confidence in the health system’s ability to keep patients safe from potential infection. Some people feel frightened,...

Consumers outlined the positives and innovations they would like maintained during COVID-19 and beyond including improved consumer engagement, the collaborative, timely and effective decision-making at both the system level and at point-of-care, telehealth and virtual...

When contemplating re-balancing the health system by bringing some elective surgeries back on-line, consumers identified key conditions that must be met in order them to feel safe when receiving their needed healthcare including: Prioritising care for vulnerable...

Consumers told us they were delaying their regular healthcare due to COVID-19. There was uncertainty about what healthcare was still available and what wasn’t, and concerns about how all of this is being communicated. Read the Issues Paper >