About Us

Supporting Queensland consumers and health services to partner for better health outcomes.

Health Consumers Queensland is the peak organisation representing the interests of health consumers and carers in the state. We are committed to a health system which delivers quality and safe health services and values the voice of consumers in how health services are designed and delivered.

Our priority focus is on consumer engagement that influences and leads improvements and delivers better health outcomes for all Queenslanders. We achieve this through our Queensland-wide health consumer network, tailored training and skills development programs, and maximising opportunities for consumer representation at all levels of the health system.

Health Consumers Queensland is a not-for-profit organisation and a registered health promotion charity and we believe in improving health outcomes for people in Queensland. One way we do this is through enabling consumers to be an effective voice in how health services are designed and delivered.

Support our work?

Health Consumers Queensland is a registered health promotion charity with the Australian Charities and Not-for-Profits Commission. If you would like to support our work by making a donation please call us on 07 3012 9090.

What Guides Our Work?

Our guiding principles:

Health Consumers Queensland is committed to:

  • Influencing individual and system change in health services through ensuring the consumer perspective is central in the planning, design, delivery, monitoring and evaluation at all levels.
  • Partnerships and collaboration with organisations, service providers and stakeholders.
  • Quality, safe, affordable, timely and accessible services that deliver the right care, at the right time and the right place.


All people have a right to affordable and accessible health services that meet all of their physical, social, emotional and cultural preferences.

Health Consumers Queensland focus on increasing the voices of vulnerable population groups and assist them to understand how they can have a voice in developing health services. With access and equity in mind, we partner with people and organisations with a focus on the following:

  • Culturally and linguistically diverse (CALD)
  • Physical and intellectual disability
  • Lived mental health experience
  • Socially and geographically isolated
  • Socioeconomically disadvantaged