Statewide Robotics Plan Steering Committee

Closing date: Thursday 18 January 2024

The Department of Health’s System Planning Branch is seeking two health consumer representatives to join Queensland’s robotics plan steering committee. This team aims to boost robotics use in healthcare across the state and welcomes applicants with experience in robotics or digital health, especially encouraging diversity and applicants from regional areas. (more…)

Health Consumers Queensland welcomes new CEO

Health Consumers Queensland is delighted to welcome Bernadette Praske as Chief Executive Officer.

Bernadette joins HCQ with a background in Social Science and an excellent track record of leadership and outcomes in the health and human services sectors. She was most recently Chief Operating Officer at Mercy Community and before this held leadership roles at RSL Queensland, Mates4Mates, Goolburri Aboriginal Health Advancement Co Ltd, Darling Downs and West Moreton PHN, and with the West Moreton Hospital and Health Service leading transformation and strategic community engagement.

Bernadette’s appointment comes after a competitive and merit-based selection process including the perspective of a consumer representative at interview.

The Board of HCQ is confident in Bernadette’s capability to deeply listen to and explore the needs of health consumers and to partner collaboratively with stakeholders.

Board Chair Miguel Diaz says “HCQ is measured on the meaningful change we create in health outcomes and systems and Bernadette is well qualified to lead our organisation to achieve this.”

Bernadette says ““I am very excited to join the team at HCQ. It will be a privilege to lead this important work supporting and amplifying the voices of health consumers throughout Queensland as we continue to work toward a consumer-centred healthcare system.”

“I am committed to increasing opportunities for meaningful partnerships and consumer representation across the spectrum of health services and driving consumer-led improved healthcare outcomes for people in our communities.”

The HCQ Board and team wish to thank former CEO Melissa Fox for the outcomes delivered under her leadership since 2015, and most especially during the COVID-19 pandemic period and wish her well for the future. The Board also extends their sincere thanks to Jo Smethurst for her outstanding interim leadership as Acting CEO during the leadership transition.

HCQ finishes 2023 with a capable and committed team, ready to serve consumer interests.

Consumer consultations right around Queensland

Health Consumers Queensland has conducted several rounds of consultation in partnership with external organisations, including CheckUp, Darling Downs West Moreton PHN and the Australian Commission on Safety and Quality in Health Care.

Rural, regional and remote access to healthcare

CheckUp engaged us to consult with First Nations and non-indigenous rural, remote and regional consumers on their health care experiences to inform future service planning. Using the Kitchen Table Discussion and Yarning Circle methods, our First Nations Consultant, Cas Nest, supported the gathering of consumer views from across Queensland, as far north as Ravenshoe, out west to Boulia and down south in Kingaroy and Cherbourg. 62 consumers shared their thoughts across seven consultations.

Cas presented the key findings from the report Not a postcode lottery: What Queensland First Nations and non- indigenous rural, remote & regional consumers want from their healthcare in 2023 in the keynote address at CheckUp’s 2023 Outreach Forum with one of the consumer hosts, Karen Metcalfe from Charters Towers. Together HCQ and CheckUp have produced an engaging summary of the key findings and recommendations. The summary is available to view here.

The rural and remote consumer voices were amplified further when Cas presented at the 3rd Queensland Clinical Networks Symposium: ‘Strengthening quality and safety in modern healthcare systems’ on Friday 6 October 2023.

Talk About in Darling Downs West Moreton

Since 2020, HCQ has supported the Darling Downs West Moreton PHN’s TALK ABOUT community engagement campaign by facilitating consultations to hear from a diversity of health consumer voices across the region. Through HCQ’s unique, consumer-led kitchen table discussion methodology we have facilitated 11 rounds of consultation topics for the PHN to date, hearing the voices of 442 consumers.  You can read more about the project here. We recently heard the exciting news that the TALK ABOUT project is a finalist in the IAP2 Core Values Awards! These awards recognise outstanding projects and organisations at the forefront of community engagement. The nomination is well-deserved: throughout the TALK ABOUT project, the PHN has shown its absolute commitment to reaching every corner of their region to hear from as wide a range of consumers as possible. It has been a privilege to work closely with the PHN and HCQ’s consumer hosts of Kitchen Tables and Yarning Circles, and other partners on this project.

 

 

 

Learning and development needs for partnering in quality improvement

Learning and development needs for partnering in quality improvement

Following on from a report in the September 2022 issue of HCQ’s e-Alert, yet another paper by the research team of Ruth Cox, Director of Occupational Therapy at QEII Jubilee Hospital and a PhD candidate at Griffith University; consumer co-researchers, Elizabeth Miller and Bernadette Tanner; Associate Professor Melissa Kendall; and Professor Matthew Molineux, has just been published in the Australian Health Review.  It’s called Learning and development needs for successful staff and consumer partnerships on healthcare quality improvement committees: a co-produced cross-sectional online survey.

Full Reference: Australian Health Review, Online Early https://doi.org/10.1071/AH22266

Elizabeth, who is a consumer co-researcher said “in this study, we conducted a learning and development needs analysis of quality improvement (QI) capabilities for staff and consumers on partnership committees at an Australian metropolitan HHS.  We compared their self-rated responses against capability importance and performance which demonstrated their learning needs. We also investigated whether the number of years of partnership experience influenced the ratings and which learning strategies or methods were preferred by both groups”.

The major findings of this research were that:

  • The Capability Development Framework (shown below) is a useful tool to guide learning and development for successful QI partnerships.
  • Staff and consumers should continuously develop QI partnership capabilities together, and through multiple learning approaches.
  • Increased exposure to innovative co-design strategies is needed to enhance capabilities and influence on organisational systems and policies.
  • Sharing power and leadership was a high learning need.
  • Self-reflection is very important, but it was not recognised by staff and consumers as a preferred learning strategy, so this needs more research.

This learning and development needs analysis provides direction for effective design of education and support programs.

If you would like more information and/or a copy of the paper and framework, please contact Ruth Cox via ruth.cox@health.qld.gov.au

Read the full Capability Development Framework, including the capability descriptions- https://www.publish.csiro.au/AH/acc/AH22266/AH22266_AC.PDF

Additionally, you can go to these links to get a free open access copy of the scoping review and eDelphi study related to this research project.

https://qualitysafety.bmj.com/content/31/2/134

https://onlinelibrary.wiley.com/doi/full/10.1111/hex.13499

eAlert 13 July 2023

In this issue:

  • New training for consumers and staff AI + Healthcare: What do you need to know?
  • My Health Record Consumer Co-Design Opportunity
  • Interested in how digital health is delivered and experienced across Queensland?
  • Looking for information on recruiting consumers?
  • Office of the Chief Psychiatrist Steering Committee
  • Join the PARTNER Network’s Community Advisory Group

Read this week’s eAlert