Consumer Consultations
Consumer views on current topics
August 2021: Lockdown in South East Queensland
Faced with an outbreak of the Delta variant and a swift lockdown in South East Queensland, HCQ asked consumers around the State: How are the latest COVID-19 outbreaks affecting you and your health? Read the situation report >
Hearing prisoners’ perspectives on their health care
In 2018, Health Consumers Queensland was engaged by Queensland Health to provide a consumer perspective on the provision of health services in prisons. In 2021, the Queensland Health Office for Prisoner Health and Wellbeing engaged HCQ again to revisit the same seven...
The COVID-19 vaccine rollout – What’s working and what could be better
Last week, Queensland Health gave a record 80,000 doses of the COVID-19 vaccine. This issues paper shares consumers’ most recent experiences of the rollout up until 22 June 2021 and includes your reactions to ATAGI’s latest revised recommendations for the Astra...
The COVID-19 vaccine roll out in Queensland: Are you still on board or now feeling de-railed?
Exploring the impact of the slow progress of the vaccine roll-out program across our states and territories and the decision to suspend the distribution of the Astra Zeneca vaccine for under 50s, on health consumers and carers across the State. There is an urgent need...
Magic bullet or bitter pill: What the COVID vaccine means vulnerable people
Many consumers are living with chronic or multiple conditions which mean they are in category 1B, which is rolling out now. For this reason they experience a real sense of urgency for them to get the information they need about the vaccine: is it safe for them (and...
Your questions and concerns about the COVID-19 vaccine roll-out in Queensland
In the past 4 weeks, Health Consumers Queensland has hosted two Q&A Forums about the COVID-19 vaccine roll out in Queensland: The first enabled consumers from across our network to put their questions to Queensland’s Chief Health Officer (CHO), Dr Jeannette Young....
A seat at the decision-making table
As the State faces an uncertain economic future with the pandemic draining the public purse, a looming recession and a significant burden of chronic disease and health inequity, key decisions about funding, resourcing and service priorities are only going to get...
The COVID-19 vaccine roll-out in Queensland: What would build your confidence?
Amidst intense media coverage and the release of limited information by the Commonwealth and State Governments, our first Consumer Conversation of 2021 focused on hearing what consumers are looking for from Queensland Health’s engagement and communications to underpin...
Hospital in the Home Consumer Consultation Report
Clinical Excellence Queensland (CEQ) performs a stewardship role in relation to Queensland public Hospital in the Home (HITH) services. In recent years, while CEQ has collaborated with HITH services statewide to optimise the uptake of service delivery in Queensland,...
What does safety in healthcare mean to you?
Safety is at the very foundation of healthcare, but how often do we think about what safe care looks and feels like to us? How often do we consider what the healthcare system does to keep us safe? Have you ever felt uncomfortable or unsafe when receiving healthcare?...