Latest Updates

As Queensland looks forward, who is being left behind?

At the Queensland Clinical Senate meeting on Monday, clinicians and consumers from across the state examined the innovations and improved models of care which have come out of the response to COVID-19, and made recommendations about what should be kept and developed beyond this pandemic. As the public health system starts to look forward, Health Consumers Queensland has also been continuing to talk with consumers this week about who is being left behind. The COVID-19 pandemic has highlighted...

Does health care feel safe right now?

Queensland Health has just released two new videos and key messaging, which consumers and the team here recently reviewed, to reassure the public that hospitals are open and ready to provide safe and essential care. Their release comes after staff raised concerns about patients not attending scheduled appointments or going to hospital when they are very unwell or in need of urgent care. Experienced consumers had already highlighted the lack of information for consumers about what hospitals...

A Change for the Better?

The way we receive and experience health care has changed so quickly during the past few months. As with any situation, both challenges and opportunities have come from living through a global pandemic. While the negatives are easy to identify, we have also seen Queensland Health: ​ Involve consumers in new and innovative ways ​ Quickly implement new models of care​ such as widespread access to telehealth and hospital in the home Reduce care that is of low benefit ​ Roll out changes that have...

Helping the health system navigate towards the ‘new normal’

A consumer recently described the challenge facing Queensland Health as it pivoted to face a pandemic on a scale not previously experienced during the past 100 years, as like expecting “a massive ship to turn on a dime.” Indeed, at Health Consumers Queensland we have never seen the health system work this hard and this collaboratively to care for its consumers. Bureaucracy and inflexibility have given way to connectedness, transparency and agility as different departments, HHSs and other...

NEW Health Consumers Queensland consumer decision-making guide and FAQs: Is the COVIDSafe app right for you and your family?

Uncertain about downloading the new national COVIDSafe app? Health Consumers Queensland’s new COVIDSafe app decision-making guide sets out the benefits, risks and alternatives. You can read this information online on the Decision-making Guide page.* You can also download our FAQs about using COVIDSafe. The COVID-19 Community of Interest have rapidly provided their views on the app and the proposed guide. Some wanted clearer information (in different languages) and reassurance about security...

What does the easing of restrictions around elective surgery now mean for consumers?​

This week we asked members of our COVID-19 Community of Interest: What matters to you when balancing the fear of being infected with the benefits of receiving ongoing care for your health condition? What barriers do we need to overcome in order to confidently shift our approach to utilize this capacity in the health system and feel reassured about the safety of patients and staff?  How do we best use the private hospital capacity which is now available? ​ Continue reading eAlert >

Are you delaying healthcare due to COVID-19?

The news that we have flattened the curve in Queensland and are not experiencing the anticipated spike in infections and rise in hospital and ICU admissions, is welcome indeed. However, consumers and carers are now facing a further healthcare challenge: grappling with the impact of the lockdown on their ongoing healthcare needs. Queensland Health is reminding people that hospitals and services are still 'open' and regular appointments can be kept. Yet we have heard some people are putting off...

Lifting the Line

Planning and decision-making around the public health system response to COVID-19 is urgent and must factor in an ever-changing landscape. Quality consultation with consumers is in high demand and often takes place with less than 24 hours turn-around.  These challenges for Health Consumers Queensland and Queensland Health mean we need to work closely together to ensure consumers are brought in at the right time to influence plans, and public-facing communications and directives. In this week's...

Queensland Health staff: How to get rapid consumer consultation on your COVID-19 work

Health Consumers Queensland has been having regular video-based Consumer Conversations about the Queensland public health system’s response to COVID-19 with groups of health consumers and carers across the state.\We invite Queensland Health staff to use these established mechanisms to consult consumers and carers on your work. During COVID-19, we understand that work happens quickly. These groups work on an agile agenda, so consumer input on short notice is readily achievable eg. a 24 hour...

Consumers: How to use Zoom and ensure your voice is heard during COVID-19

We are working to ensure that the consumer voice remains at the heart of the COVID-19 health response. One of the most effective ways to share your views right now is via online video conferencing platforms like Zoom. We would like to help you build your skills to use Zoom with confidence so that you can host and join meetings online, self-organise and have an impact on planning and decision-making in your regions and local communities. Zoom is free and easy to download if you have a computer...

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