With parts of Queensland in lockdown against the Delta variant for the first time, a public health system under extreme pressure and an acceleration in the vaccine rollout, HCQ has focused on listening to consumers and carers and staff. We moved mindfully and acted swiftly and strategically to maximise the impact of our small team and the voices of consumers, to help keep Queenslanders safe and well.
Amplifying your voices across the public health system during lockdown
We know there are so many issues for health consumers and the system to navigate during an outbreak . We held a Consumer Conversation to ask how the latest COVID-19 outbreaks in Queensland were affecting you and your health. We also heard from members of our CAG and Youth Reference Group and consumer representatives, consumer, disability, aged and palliative care and culturally and linguistically diverse NGOs to find out how they’ve been impacted by the lockdowns, regional cases and concern about spread.
Friday, 6 August 2021
10.00-11.15am via Zoom
Health Consumers Queensland invites regular users of the health system from right across the State to talk about how the latest COVID-19 outbreaks are affecting you and your health. By sharing your experiences and solutions, we can identify the key issues and help shape the health system’s response.
After you have registered, you will receive a confirmation email with information about joining the conversation.
Read more >
Last week, Queensland Health gave a record 80,000 doses of the COVID-19 vaccine. This issues paper shares consumers’ most recent experiences of the rollout up until 22 June 2021 and includes your reactions to ATAGI’s latest revised recommendations for the Astra Zeneca vaccine. It also presents your ideas and suggestions about what needs to improve so that the roll-out feels well-run, safe and person-centred.
Read the issues paper >
Exploring the impact of the slow progress of the vaccine roll-out program across our states and territories and the decision to suspend the distribution of the Astra Zeneca vaccine for under 50s, on health consumers and carers across the State.
There is an urgent need for health professionals known to and trusted by their high risk patients to offer a proactive, joined up, team-centred approach so decisions can be made confidently.
Read the issues paper >
Many consumers are living with chronic or multiple conditions which mean they are in category 1B, which is rolling out now. For this reason they experience a real sense of urgency for them to get the information they need about the vaccine: is it safe for them (and their specific circumstances), how and who can they have this safety conversation with, and when they will be vaccinated.
Read the issues paper >
Amidst intense media coverage and the release of limited information by the Commonwealth and State Governments, our first Consumer Conversation of 2021 focused on hearing what consumers are looking for from Queensland Health’s engagement and communications to underpin informed decision-making and instill public confidence in the plans to roll out the COVID-19 vaccination.
- Safety is at the very foundation of healthcare, but how often do we think about what safe care looks and feels like to us?
- How often do we consider what the healthcare system does to keep us safe?
- Have you ever felt uncomfortable or unsafe when receiving healthcare?
- Do you feel you can speak up if you do start to feel unsafe?
This was Health Consumers Queensland’s 21st conversation with consumers and carers since March 2020. It was clear from the conversation that although consumers assume they are getting care in a safe system and many of the safety nets are invisible to us, consumers can clearly identify and describe what unsafe care (and unsafe environment) fees like to them. All of the 28 people who attended brought their passion and their experience to this conversation, everyone had something to say. Safety is one of the tenets of the Australian Charter for Healthcare Rights.
We heard clearly how much safety matters to everyone who accesses health care. Yet what it looks, feels, sounds and tastes like for each of us is unique – and extends far beyond a single perspective of clinical safety. What feels safe for one person, may not feel safe another.
Read the Issues Paper >
Health Consumers Queensland facilitated a conversation between culturally and linguistically diverse (CALD) and non-CALD consumers*, NGOs representing the interests of CALD consumers and staff from Queensland Health’s Disability and Multicultural Health Unit who have been leading engagement with CALD communities on the health response to the pandemic, the Social Policy Department, the Deputy Director-General of Corporate Services, the Statewide Lead for COVID-19 for Aged Care and Disability, and the Strategic Communications Branch. In all, more than 40 people were part of this on-line discussion about the issues culturally and linguistically diverse consumers faced in the health system during COVID.
Since April 2020, the Department and stakeholders representing CALD community groups in Queensland have been working together to develop policy and action plans for a COVID-19 response that meets the needs of culturally and linguistically diverse Queenslanders. Throughout this time, Health Consumers Queensland has also been listening to CALD consumers in our frequent Consumer Conversations sharing their experiences of accessing health care during the pandemic and expressing their concerns and views about what is still missing the mark.**
This conversation offered a rare moment for the Department, consumer organisations and every day CALD consumers to reflect upon the opportunities and improvements in access or delivery of health care which have been developed during COVID and collectively ask ourselves how we can keep doing this better.
Read the full issues paper here >