Latest Updates

eAlert: Watershed commitment for consumer engagement in deciding funding priorities

At this week’s Consumer Conversation on how consumers can have a seat at the decision-making table to influence funding priorities, 27 consumers welcomed a commitment from Nick Steele, the Deputy Director General of the Healthcare Purchasing and System Performance Division at Queensland Health which manages a $16bn budget, to approach the Leadership Board about involving consumers from the start in the tough decisions which need to be made over the next five years. Continue reading eAlert...

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eAlert: Consumer priorities and solutions for the health system over the next four years

Following the re-election of the Labor State Government on Saturday, 31 October 2020, Health Consumers Queensland was encouraged to see 20 consumers from our Community of Interest (and welcome new faces) at our Consumer Conversation this week to set out your priorities and solutions for the public health system during the next four years. A further 48 consumers have completed an online survey and we thank you all for expressing your views with such clarity and purpose. You were quick to praise...

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What does safety in healthcare mean to you?

Safety is at the very foundation of healthcare, but how often do we think about what safe care looks and feels like to us? How often do we consider what the healthcare system does to keep us safe? Have you ever felt uncomfortable or unsafe when receiving healthcare? Do you feel you can speak up if you do start to feel unsafe? This was Health Consumers Queensland’s 21st conversation with consumers and carers since March 2020. It was clear from the conversation that although consumers assume...

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Please complete Health Consumers Queensland’s Annual Survey

Health Consumers Queensland’s Annual Survey for 2019-2020 is now available for all health consumers and carers and health staff on our state-wide network to complete. Your responses will enable Health Consumers Queensland to continue to improve and develop our services and advocacy to ensure that consumer partnerships are a powerful, meaningful and integral part of the way the health system in Queensland designs and delivers its policies, services and outcomes. This year has presented more...

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Are culturally and linguistically diverse consumers having their needs met during COVID-19?

Health Consumers Queensland facilitated a conversation between culturally and linguistically diverse (CALD) and non-CALD consumers*, NGOs representing the interests of CALD consumers and staff from Queensland Health’s Disability and Multicultural Health Unit who have been leading engagement with CALD communities on the health response to the pandemic, the Social Policy Department, the Deputy Director-General of Corporate Services, the Statewide Lead for COVID-19 for Aged Care and Disability,...

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eAlert: What do consumers need to feel safe in our public health system?

Thank you to the many consumers and carers, and Dr Jillann Farmer, the Deputy Director-General of Clinical Excellence Queensland who contributed to such a powerful and open Consumer Conversation about feeling safe in our public health system this week. We heard loud and clear how much safety matters to all of us who access health care. We also learned that what it looks, feels, sounds and tastes like for each of us is so unique - and extends far beyond a single perspective of clinical safety....

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eAlert: An inclusive Qld, Treating people who test positive to COVID, and more

An inclusive Queensland matters for all Queenslanders Health Consumers Queensland was one of eight state-wide organisations who co-hosted the Make Disability Count 2020 State Election Virtual Forum last Thursday, 8 October. Over 200 people registered to attend and five political parties joined us to answer questions that are important to people with disability, their families and the organisations that support them. Together with Queenslanders with Disability Network, ADA Australia hosting the...

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eAlert: Culturally and linguistically diverse consumers, are you having your needs met during COVID-19?

Welcome back to everyone after the September school holiday break. We hope many of you feel refreshed and revitalized as we head towards the end of this long year. We kicked off our return to ‘’business as unusual’’ this week by hosting an important conversation with more than 40 people: Culturally and linguistically diverse (CALD) and non-CALD consumers, NGOs representing the interests of CALD consumers including World Wellness Group and the Refugee Health Network, and staff from Queensland...

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Groundbreaking appointment of consumer representatives to Queensland Health Tier 2 Committees

Health Consumers Queensland is delighted to announce that, for the first time in our public health system’s history, consumers are sitting across almost all the key governance committees in the Department of Health (known as Tier 2 System Advisory Committees). Eight out of the nine committees have representation from consumers, clinicians and First Nations people as well as an organisational representative from Health Consumers Queensland. The System Management Advisory Committee is the only...

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Face masks: What more do consumers need to know

Recently the Chief Health Officer confirmed that Queenslanders should wear face masks when we can’t socially distance.  However, wearing face masks continues to be a topic of discussion and confusion amongst consumers. Eleven consumers from Health Consumers Queensland’s COVID-19 Community of Interest joined Jordan Medlock from the Strategic Communications Branch’s Project Team to explore the issues which are causing concern and identify additional information which would enable consumers to...

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