Lifting the Line

9 Apr 2020

Planning and decision-making around the public health system response to COVID-19 is urgent and must factor in an ever-changing landscape. Quality consultation with consumers is in high demand and often takes place with less than 24 hours turn-around.  These challenges for Health Consumers Queensland and Queensland Health mean we need to work closely together to ensure consumers are brought in at the right time to influence plans, and public-facing communications and directives.

In this week’s eAlert we bring you an update on the latest work with consumers and staff and share how your input is impacting how Queensland Health is supporting and informing Queenslanders around COVID-19.

The importance of the consumer-staff partnership at this time has also been highlighted by John Wakefield, the Director General of Queensland Health. Every week he sends a message to all staff members at Queensland Health and we are grateful to him for allowing us to share an excerpt from his latest message, “Lifting the line”, with our network.

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Queensland Health staff: How to get rapid consumer consultation on your COVID-19 work

4 Apr 2020

Health Consumers Queensland has been having regular video-based Consumer Conversations about the Queensland public health system’s response to COVID-19 with groups of health consumers and carers across the state.\We invite Queensland Health staff to use these established mechanisms to consult consumers and carers on your work. During COVID-19, we understand that work happens quickly. These groups work on an agile agenda, so consumer input on short notice is readily achievable eg. a 24 hour turnaround.  

Download our new information sheet and find out who we’re listening to, what’s being asked, when the conversations are taking place and how to access the rapid consumer input you need.

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