29 Oct 2020
Health Consumers Queensland’s Annual Survey for 2019-2020 is now available for all health consumers and carers and health staff on our state-wide network to complete.
Your responses will enable Health Consumers Queensland to continue to improve and develop our services and advocacy to ensure that consumer partnerships are a powerful, meaningful and integral part of the way the health system in Queensland designs and delivers its policies, services and outcomes.
This year has presented more challenges, opportunities and innovations for our public health care system and for consumer partnerships than at any other time in our history. Although our survey touches on our work during COVID-19, we will soon be commencing a more in-depth external evaluation of the roles of consumers in supporting the response to COVID-19.
Our Annual Survey is open from today until Monday 23 November and should take approximately 10 minutes to complete. Click on the button below to start.
If you would like assistance completing the survey please contact us on 07 3012 9090 or email [email protected]
Thank you for your time and support.
Start survey >
29 Oct 2020
Closing date extended: 29 January 2021
Clinical Excellence Queensland (CEQ) is seeking one (1) health consumer representative to participate as a valuable member on the Steering Committee for the Statewide Intensive Care Clinical Network (SICCN).
This opportunity would suit a consumer with:
- at least 12 months’ committee experience, either at the Hospital and Health Service or Statewide level
- personal experience with intensive care services (via self or close family/friend) is preferred.
- access to a computer and reliable internet service would be ideal as meetings are held via videoconference.
Clinical Excellence Queensland (CEQ) partners with Hospital and Health Services (HHSs), clinicians and consumers to drive measurable improvements in patient care through the continual pursuit of excellence. CEQ does this by identifying, monitoring and promoting improvements in the quality of health services delivered by service providers (both HHSs and private health facilities, globally and within Queensland), and supporting and facilitating the dissemination of best-practice clinical standards and processes that achieve better outcomes for our patients. https://clinicalexcellence.qld.gov.au/index.php/
Statewide Clinical Networks provide clinical leadership, expertise and advice to Queensland Health with the aim of improving consumer outcomes and experience. They work collaboratively across Queensland to develop and implement evidence-based practice in a coordinated way to achieve high quality healthcare. Find more information on the Statewide Clinical Networks here.
Purpose
The purpose of the SICCN is to provide clinical leadership, expertise and advice to Queensland Health and champion strategic matters relating to the delivery and advancement of intensive care services in Queensland. (more…)
29 Oct 2020
Closing date extended: 9am, Monday, 23 November 2020
Clinical Excellence Queensland (CEQ) is recruiting two (2) consumer representatives to join the Low Benefit Care -surgery project working group.
Who is it for?
This opportunity would suit a consumer or carer representative with:
- 12 months committee experience, either at the Hospital and Health Service, or statewide level, especially contributing to systems level reforms and improvement
- an understanding of the Queensland Health system, responsibilities of sitting on a committee and of providing consumer feedback.
Clinical Excellence Queensland (CEQ) partners with Hospital and Health Services (HHSs), clinicians and consumers to drive measurable improvements in patient care through the continual pursuit of excellence. CEQ does this by identifying, monitoring and promoting improvements in the quality of health services delivered by service providers (both HHSs and private health facilities, globally and within Queensland), and supporting and facilitating the dissemination of best-practice clinical standards and processes that achieve better outcomes for our patients. https://clinicalexcellence.qld.gov.au/index.php/
What is low benefit care
The issue of value in health care, defined as care that provides little or no net benefit (low benefit care) in specific clinical scenarios, is a topic of discussions worldwide. Despite growing evidence that some diagnostics and treatments are unnecessary and add no benefit, low benefit care continues to be provided to patients.
Problem: Addressing Low Benefit Care – Surgery
Clinicians and consumers do not have access to an agreed list of surgical indicators that can be consistently measured to ensure the care provided to patients is safe, high quality and offers maximum benefit at minimal risk.
Purpose
To Develop a suite of Queensland specialty-specific, clinician and consumer identified procedures and associated indicators considered to represent low value in terms of risk and benefit to the patient.
- to facilitate the alignment of evidence and practice with patient safety and clinical objectives (for the patient, clinician and the service)
- to ensure the highest benefit surgical care possible is being delivered to Queenslanders.
Clinicians, health services and consumers partnered together to develop the Clinical Prioritisation Criteria (CPC) within outpatient services. As seen with the development, acceptance and expansion of the CPC, defining the indicators for low benefit surgical procedures will provide a clinical framework to support clinical judgement and provide transparent, evidence-based criteria for decision making.
This partnership between clinicians, consumers, and health services, supported by the Department of Health (via the Healthcare Improvement Unit, Clinical Excellence Queensland) and driven by consultant and consumer leadership, will enable clinicians and patients to make more informed treatment choices, improve the patient and clinician experience and outcomes, and improve the quality, safety, appropriateness and efficiency of care.
Membership
The various working groups will include representative/s from medical specialties, allied health professionals, nurses, general practitioners and consumers.
There will be a clinical chair for each of the working groups representing their specialty.
Role of the consumer
The role of the successful applicant will be to attend working group meetings and to actively participate in all working group activities such as pre-meeting reading, discussions, provision of feedback and advice.
Read more and apply >
28 Oct 2020
Health Consumers Queensland facilitated a conversation between culturally and linguistically diverse (CALD) and non-CALD consumers*, NGOs representing the interests of CALD consumers and staff from Queensland Health’s Disability and Multicultural Health Unit who have been leading engagement with CALD communities on the health response to the pandemic, the Social Policy Department, the Deputy Director-General of Corporate Services, the Statewide Lead for COVID-19 for Aged Care and Disability, and the Strategic Communications Branch. In all, more than 40 people were part of this on-line discussion about the issues culturally and linguistically diverse consumers faced in the health system during COVID.
Since April 2020, the Department and stakeholders representing CALD community groups in Queensland have been working together to develop policy and action plans for a COVID-19 response that meets the needs of culturally and linguistically diverse Queenslanders. Throughout this time, Health Consumers Queensland has also been listening to CALD consumers in our frequent Consumer Conversations sharing their experiences of accessing health care during the pandemic and expressing their concerns and views about what is still missing the mark.**
This conversation offered a rare moment for the Department, consumer organisations and every day CALD consumers to reflect upon the opportunities and improvements in access or delivery of health care which have been developed during COVID and collectively ask ourselves how we can keep doing this better.
Read the full issues paper here >
22 Oct 2020
Thank you to the many consumers and carers, and Dr Jillann Farmer, the Deputy Director-General of Clinical Excellence Queensland who contributed to such a powerful and open Consumer Conversation about feeling safe in our public health system this week.
We heard loud and clear how much safety matters to all of us who access health care. We also learned that what it looks, feels, sounds and tastes like for each of us is so unique – and extends far beyond a single perspective of clinical safety.
You shared what safety means to you if you identify as LGBTIQ, if you are from a culturally or linguistically diverse background and no one speaks your language, if you are challenging a senior clinician, or a carer having to point out a problem with the care of a loved one, if you have to invoke Ryan’s Rule or another review / complaint protocol, or if you feel very unwell or vulnerable.
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