Health Consumers Queensland’s Annual Survey for 2019-2020 is now available for all health consumers and carers and health staff on our state-wide network to complete.
Your responses will enable Health Consumers Queensland to continue to improve and develop our services and advocacy to ensure that consumer partnerships are a powerful, meaningful and integral part of the way the health system in Queensland designs and delivers its policies, services and outcomes.
This year has presented more challenges, opportunities and innovations for our public health care system and for consumer partnerships than at any other time in our history. Although our survey touches on our work during COVID-19, we will soon be commencing a more in-depth external evaluation of the roles of consumers in supporting the response to COVID-19.
Our Annual Survey is open from today until Monday 23 November and should take approximately 10 minutes to complete. Click on the button below to start.
If you would like assistance completing the survey please contact us on 07 3012 9090 or email email@example.com
Thank you for your time and support.
Start survey >
Health Consumers Queensland facilitated a conversation between culturally and linguistically diverse (CALD) and non-CALD consumers*, NGOs representing the interests of CALD consumers and staff from Queensland Health’s Disability and Multicultural Health Unit who have been leading engagement with CALD communities on the health response to the pandemic, the Social Policy Department, the Deputy Director-General of Corporate Services, the Statewide Lead for COVID-19 for Aged Care and Disability, and the Strategic Communications Branch. In all, more than 40 people were part of this on-line discussion about the issues culturally and linguistically diverse consumers faced in the health system during COVID.
Since April 2020, the Department and stakeholders representing CALD community groups in Queensland have been working together to develop policy and action plans for a COVID-19 response that meets the needs of culturally and linguistically diverse Queenslanders. Throughout this time, Health Consumers Queensland has also been listening to CALD consumers in our frequent Consumer Conversations sharing their experiences of accessing health care during the pandemic and expressing their concerns and views about what is still missing the mark.**
This conversation offered a rare moment for the Department, consumer organisations and every day CALD consumers to reflect upon the opportunities and improvements in access or delivery of health care which have been developed during COVID and collectively ask ourselves how we can keep doing this better.
Read the full issues paper here >
Thank you to the many consumers and carers, and Dr Jillann Farmer, the Deputy Director-General of Clinical Excellence Queensland who contributed to such a powerful and open Consumer Conversation about feeling safe in our public health system this week.
We heard loud and clear how much safety matters to all of us who access health care. We also learned that what it looks, feels, sounds and tastes like for each of us is so unique – and extends far beyond a single perspective of clinical safety.
You shared what safety means to you if you identify as LGBTIQ, if you are from a culturally or linguistically diverse background and no one speaks your language, if you are challenging a senior clinician, or a carer having to point out a problem with the care of a loved one, if you have to invoke Ryan’s Rule or another review / complaint protocol, or if you feel very unwell or vulnerable.
Continue reading eAlert
An inclusive Queensland matters for all Queenslanders
Health Consumers Queensland was one of eight state-wide organisations who co-hosted the Make Disability Count 2020 State Election Virtual Forum last Thursday, 8 October.
Over 200 people registered to attend and five political parties joined us to answer questions that are important to people with disability, their families and the organisations that support them.
Together with Queenslanders with Disability Network, ADA Australia hosting the Aboriginal and Torres Strait Islander Disability Network of Queensland, National Disability Services, Queensland Alliance for Mental Health, Community Services Industry Alliance, Queensland Advocacy Inc., and the Queensland Collective for Inclusive Education, we all called on political parties to commit to seven priority policy areas:
- Independent individual and systemic advocacy
- Investment in frontline community services
- Disability leadership, governance and accountability across mainstream services
- A dedicated Minister for Disability and Inclusion;
- Human Rights
- Sector capacity
- Inclusive education.
Welcome back to everyone after the September school holiday break. We hope many of you feel refreshed and revitalized as we head towards the end of this long year.
We kicked off our return to ‘’business as unusual’’ this week by hosting an important conversation with more than 40 people: Culturally and linguistically diverse (CALD) and non-CALD consumers, NGOs representing the interests of CALD consumers including World Wellness Group and the Refugee Health Network, and staff from Queensland Health’s Disability and Multicultural Health Unit, the Social Policy Unit, the Statewide Lead for COVID-19 for Aged Care and Disability and the Strategic Communications Branch.
Since April 2020, the Department and stakeholders representing CALD communities in Queensland have been working together to develop policy and action plans for a COVID-19 response that meets the needs of culturally and linguistically diverse people. Throughout this time, Health Consumers Queensland has also been listening to culturally diverse consumers who have shared their experiences of accessing health care during the pandemic and expressed their concerns and views about what is still missing the mark. (more…)