Latest Updates

What do consumers need to feel safe in our public health system?

Thank you to the many consumers and carers, and Dr Jillann Farmer, the Deputy Director-General of Clinical Excellence Queensland who contributed to such a powerful and open Consumer Conversation about feeling safe in our public health system this week. We heard loud and clear how much safety matters to all of us who access health care. We also learned that what it looks, feels, sounds and tastes like for each of us is so unique - and extends far beyond a single perspective of clinical safety....

eAlert: An inclusive Qld, Treating people who test positive to COVID, and more

An inclusive Queensland matters for all Queenslanders Health Consumers Queensland was one of eight state-wide organisations who co-hosted the Make Disability Count 2020 State Election Virtual Forum last Thursday, 8 October. Over 200 people registered to attend and five political parties joined us to answer questions that are important to people with disability, their families and the organisations that support them. Together with Queenslanders with Disability Network, ADA Australia hosting the...

eAlert: Culturally and linguistically diverse consumers, are you having your needs met during COVID-19?

Welcome back to everyone after the September school holiday break. We hope many of you feel refreshed and revitalized as we head towards the end of this long year. We kicked off our return to ‘’business as unusual’’ this week by hosting an important conversation with more than 40 people: Culturally and linguistically diverse (CALD) and non-CALD consumers, NGOs representing the interests of CALD consumers including World Wellness Group and the Refugee Health Network, and staff from Queensland...

Groundbreaking appointment of consumer representatives to Queensland Health Tier 2 Committees

Health Consumers Queensland is delighted to announce that, for the first time in our public health system’s history, consumers are sitting across almost all the key governance committees in the Department of Health (known as Tier 2 System Advisory Committees). Eight out of the nine committees have representation from consumers, clinicians and First Nations people as well as an organisational representative from Health Consumers Queensland. The System Management Advisory Committee is the only...

eAlert: A marathon not a sprint

Do you remember back in April, when Annastacia Palaszczuk was telling Queenslanders that containing COVID-19 was going to be “a marathon, not a sprint”?  Fast forward to the last few weeks in August, we are watching what is unfolding in Victoria and New South Wales, continuing to have concerning cases appear in Queensland and coming to accept that this is not all going to be ‘all over by Christmas’. Indeed, one consumer remarked how people keep talking about ‘’post-COVID”, when really we all...

Health Consumers Queensland’s Issues Papers ease the burden for consumers

Jessica Bean is an experienced health consumer and a member of both our state-wide network  and COVID-19 Community of Interest group. Last week we heard her share her thoughts during a focus group with Health and Wellbeing Queensland on the best ways to engage with consumers and she spoke about the importance of our Issues Papers for consumers as an example of best practice. Continue reading eAlert >

A COVID-19 vaccine: What would help you decide?

A vaccine for COVID-19 remains keenly anticipated by many Australians as a way of releasing us from ongoing restrictions and protecting us from infection outbreaks. According to peer-reviewed research published in the Centers for Disease Control and Prevention journal, a vaccination rate of 80% is needed to ensure herd immunity to COVID-19.  A motivated population is clearly vital to an immunisation programme’s success, yet the scale, urgency and unknowns of such a programme are causing...

Consumer engagement in Victoria and NSW during COVID-19: Lessons learned

Here in Queensland, Health Consumers Queensland is uniquely positioned to amplify the consumer voice. We are fortunate to work with a Government, health department and health services that welcome consumer engagement and values the consumer voice.  Importantly, this commitment is matched by action, not just lip service, with consumer/HCQ participation facilitated at almost every level of decision making in health, and our organization being funded to pivot our work to support the response to...

eAlert: Communicating effectively with residents and families

Following the lockdown of residential aged care facilities across South Brisbane and in the Moreton Bay region last week, Health Consumers Queensland and a consortium of six NGOs (including COTA Queensland, Queenslanders with Disability Network, ADA Australia, Palliative Care Queensland and CarersQLD) co-designed a single checklist and provided a series of resources to enable residential care facilities to communicate effectively with residents and families during an outbreak. As part of this...

eAlert: Addressing the barriers to COVID-19 testing

Queensland’s best defences against a sustained outbreak of COVID-19 via community transmission are quarantine, border controls, testing and contact tracing. Ahead of reports of new cases of COVID-19 in Brisbane this week, 21 consumers had already joined forces with Department and health staff, Queenslanders with Disability Network and Palliative Care Queensland at a Consumer Conversation on Tuesday to share their views on the top barriers to testing and what can be done to address these and...

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