EOI: Lived experience representatives for Crisis System Reform Project

Closing date: 9am Monday 2 March 2020

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The Department of Health is seeking a number of consumer and carer representatives, including those with a lived experience of mental distress and suicidality, to participate in a range of opportunities including, governance groups and consultation groups to assist and inform the Crisis System Reform project.

Queensland Department of Health

The Department of Health is committed to engagement and participation of lived experience representatives as part of Government investment in suicide prevention initiatives (see the media statement: http://statements.qld.gov.au/Statement/2019/6/6/62-million-to-fight-suicide).

To ensure progression of the next stage of work, the Department of Health in collaboration with Government agencies, Hospital and Health Services and lived experience representatives is establishing governance and undertaking consultation that offer a range of opportunities for involvement.

The Crisis System Reform project will deliver a statewide framework for crisis service delivery; trial two new crisis care options, including Crisis Support Spaces; and expand services such as Beyond Blue’s Way Back Support Service and community mental health support services.

The involvement of people with a lived experience in the health system is outlined and defined in the Lived Experience Engagement and Participation Strategy 2018-2021 (see: https://www.health.qld.gov.au/__data/assets/pdf_file/0032/812984/leep-strategy.pdf).

Role of the lived experience representative

The role of the successful applicants for governance groups will be to:
• attend all Implementation Steering Committee or Advisory Group meetings
• actively participate in all activities such as pre-meeting reading, discussions, provision of feedback and advice.

The role of the successful applicants for consultation/co-design workshops will be to:
• attend activities including workshops
• to provide information as a lived experience representative
• provide advice and feedback to inform decisions about the development of Crisis Support Spaces and the broader crisis system reform

The role in consultation and governance groups will be to:
• incorporate the views and opinions of people with a lived experience as part of service review and development, in a collaborative approach with other stakeholders who are representing other various interests.

Who is it for?
This opportunity will suit consumer or carer representatives with:
• committee experience, either at the State-wide level or within a Hospital and Health Services;
• a lived experience of mental distress and suicidality;
• interest and some knowledge of mental health crisis and Queensland’s crisis support services.

Two or more lived experience representatives are sought for each consultation/co-design workshop and for the two governance groups.


Opportunities to host a Kitchen Table Discussion with your local community

Opportunities to host a Kitchen Table Discussion with your local community

Closing date: 12pm Friday 8 November

About the project

Health Consumers Queensland is offering 20 consumers and carers the opportunity to facilitate consultation with their local community to develop a Digital Health Consumer Charter for Queensland.

Digital Health Consumer Charter for Queensland

This is an opportunity for health consumers and carers to lead consultation and ensure the voice and vision of the wider community is incorporated into the Consumer Charter.


In the last decade, much has changed with how health is managed with IT systems – some hospitals now have entire digital systems with no bed charts or paper records; consumers can book GP appointments on-line, hospitals can now share key information digitally with your GP; some people track their health and wellbeing on tailored apps on their smart phones or with wearable devices.

We expect that this growth will continue to change the look and feel of healthcare and we’d like for consumers to be involved in shaping its direction. We would like to offer 20 consumers and carers the opportunity to host a Kitchen Table Discussion with their community members to hear directly from them in regard to evolving digital health and new technology in healthcare.

This will help to develop a set of principles that guides the future of digital health in Queensland for consumers.  It’s important that consumers and carers have a voice in this so that we continue to receive the care we want and need as we move into this new technological world.

About Kitchen Table Discussions

Kitchen Table Discussions are community engagement sessions led by local people for local people. They allow individuals and small groups to participate in discussions at a time of day, and in a place, that suits them. The discussions enable health consumers, carers and community members who do not ordinarily participate in healthcare consultation to have their say in a safe, friendly and supportive environment.

Each Kitchen Table Discussion will be led by a Consumer Host with a strong community network to invite them to a discussion in a location of their choosing. The Host guides the discussion with a set of questions provided to them, and reports back the outcomes to Health Consumers Queensland. (more…)

Statewide General Medicine Clinical Network Application for Steering Committee Member

 Closing date extended to 9am Monday 28 October 2019

Clinical Excellence Queensland
The Statewide General Medicine Clinical Network, a part of the Queensland Clinical Network is looking for two (2) consumer representatives to be part of their Steering Committee within Clinical Excellence Queensland.

The Statewide General Medicine Clinical Network Steering Committee is a multidisciplinary group working on a collegiate basis to provide leadership and strategic planning for general medicine service development in Queensland. The steering committee comprises 8 general physicians, 3 nursing representatives, 3 allied health members, 1 general practitioner, and 2 network coordinators.

Role of the consumer
The role of the consumers on the Statewide General Medicine Clinical Network is to:

• Actively participate in steering committee discussions
• Confidently advocate on behalf of health consumers and carers
• Bring a consumer/ carer perspective to all discussions and decision-making.
• Possess a good understanding of matters that affect people receiving general medical care and community care services.
• Have well developed interpersonal skills including the ability to work as part of a team and maintain good working relationships with team members and other stakeholders.

How to apply
Please complete this consumer application form and return to [email protected] by Thursday 10 October COB.

For assistance please contact Health Consumers Queensland via [email protected] or by phone on 07 3012 9090.

For more information please see the Terms of Reference TOR here. 

Position Vacant – Administration Officer

The Administration Officer works with a self-managing Project Team under supervision of the CEO.

This is a part time position (16 – 30.4 hours per week to be negotiated). Health Consumers Queensland promotes a healthy work-life balance and is committed to offering employees a supportive family-friendly and flexible working environment.

The Administration Officer will:

  • Provide assistance for consumer requests which includes:
  • Write and send weekly eAlerts to the Network advertising opportunities for consumers
  • Update the Consumer Opportunities web page
  • Maintaining and supporting development of Health Consumers Queensland’s Network database, including data entry of requests
  • Collect and collate Consumer Opportunity Applications,
  • Liaise with key stakeholders including staff and consumers.
  • Assist with organising and publicising networking opportunities, training workshops and events as required;
  • Coordinate a monthly e-newsletter showcasing Health Consumers Queensland activities and updates; and
  • Support and assist other team members as required.

Please see the Position Description for further details.

Applications including a resume and a statement addressing the Key Skills outlined in the position description should be submitted by 9.00am on Monday 9th September to: [email protected] using the subject line: Administration Officer application via HCQ website.

e-News February

In this issue:

  • Date Claimer 19 May 2016 – Health Consumers Queensland 2016 Annual Forum
  • Upcoming Networking Session 23 February 2016- What you need to know about the NDIS
  • Consumer Profile – Meet Helen Mees who is a member of the Queensland Health Consumers Collaborative
  • Children’s Health Queensland – Your Voice, Our Future – Consumer consultation opportunities